topic Mbs in Fibre

Mbs

emmaparker — Fri, 17 Feb 2023 13:32:19 GMT

The average for where we live is 70Mbs on our contract but why are we only getting 30 which is not enough is there anything we can do to change this

thank you in advance

Re: Mbs

Gliwmaeden2 — Wed, 22 Feb 2023 22:55:44 GMT

@emmaparker, could you complete your community forum profile details for TT staff to identify your account?

Don't post any personal information on the open forum. Go via your avatar/name; settings; Personal Information; SAVE CHANGES.

What package are you currently on - Fibre65?

The actual speeds you get are unique to your line.

Check in the My Connection area (see Help with your service; service status dashboard) to do a speed test, which will show you whether what you are getting is good or poor.

Staff will reply during the day, Monday to Friday.

Re: Mbs

Anonymous — Thu, 23 Feb 2023 06:36:55 GMT

Hello,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Re: Mbs

AllyM — Mon, 27 Mar 2023 21:25:47 GMT

@emmaparker ,

What do you mean by "The average for where we live"?

You should have been given a predicted range and guaranteed minimum speed for your line when you signed up. If you don't know these figures, staff should be able to check for you but you will have to update your forum profile as previously advised in order for them to locate and access your account details.

Re: Mbs

Anonymous — Tue, 28 Mar 2023 05:37:14 GMT

Morning,

Do you still need assistance with this?

Thanks