topic Re: HUAWEI HUB DG8041W 2.4GHz WIFI Dies in Fibre

HUAWEI HUB DG8041W 2.4GHz WIFI Dies

Hiltophouse — Tue, 21 Feb 2023 20:48:44 GMT

Hi, I've been living with this for a long time (I did have some older posts)

Every so often, average maybe once a week, all devices drop off 2.4GHz and are unable to connect

I can resolve by turning off 2.4GHz in advance admin and then back on again. No reboot of router needed and 5GHz can be left on.

Any ideas? I'm on firmware Version v1.06t

Re: HUAWEI HUB DG8041W 2.4GHz WIFI Dies

Skynet_TX — Tue, 21 Feb 2023 22:24:26 GMT

Hi @Hiltophouse,

Have you tried changing the channel that the router broadcasts the 2.4GHz signal on, just to see if this is Wi-Fi interference related, you can use free smartphone Apps like this to see what channels are being used within range of your smartphone, you can then change your router to use channels that are less congested.

Re: HUAWEI HUB DG8041W 2.4GHz WIFI Dies

Debbie-TalkTalk — Wed, 22 Feb 2023 06:44:52 GMT

Hi Hiltophouse

I'm sorry to hear this.

Would you like me to send you a Sagemcom hub to see how the connection compares?

Thanks

Debbie

Re: HUAWEI HUB DG8041W 2.4GHz WIFI Dies

Hiltophouse — Thu, 23 Feb 2023 16:48:42 GMT

Hi, thanks for the offer of Sagecom hub but I'll experiment with channels first to see it that help. I did have a Sagemcom previously but that had issues with large uploads in the any sizeable upload would almost kill download.

The channel suggestion was interesting and worth trying and also I've never tried the Guest SSID when it stops working and that may provide some insight

Re: HUAWEI HUB DG8041W 2.4GHz WIFI Dies

Anonymous — Fri, 24 Feb 2023 06:34:23 GMT

Morning,

Ok thank you for the update and please let us know how you get on.

Thanks

Re: HUAWEI HUB DG8041W 2.4GHz WIFI Dies

Debbie-TalkTalk — Mon, 27 Feb 2023 10:11:12 GMT

Hi Hiltophouse

How are you getting on?

Thanks

Re: HUAWEI HUB DG8041W 2.4GHz WIFI Dies

Hiltophouse — Mon, 24 Apr 2023 11:37:55 GMT

Apologies for the delay in responding, have been experimenting a lot. It seems that any manual channel or auto it still cuts 2.4gz wifi every now and again. To resolve I need to reboot router or trigger 2.4gz network off and on again.

I'd rather not go to the Sagemcom as that did have a different issue with large uploads locking out most other traffic.

Are there any other options please.

Re: HUAWEI HUB DG8041W 2.4GHz WIFI Dies

Debbie-TalkTalk — Mon, 24 Apr 2023 11:42:32 GMT

Hi Hiltophouse

Apologies, we can only send the Sagemcom hub now, we don't send the Huawei WIFI hub out anymore.

Thanks

Re: HUAWEI HUB DG8041W 2.4GHz WIFI Dies

Hiltophouse — Mon, 24 Apr 2023 12:48:10 GMT

The issue with Sagemcom was large file uploads locked out other network users as if didn't seem to balance bandwidth very well.

Can Talktalk provide a different router? such as eero, as I did recontract late last year without any router upgrade.

Re: HUAWEI HUB DG8041W 2.4GHz WIFI Dies

Karl-TalkTalk — Mon, 24 Apr 2023 12:55:41 GMT

we only have the option to supply the Sagemcom router, but some customers do use their own routers.

Thanks

Karl.

Re: HUAWEI HUB DG8041W 2.4GHz WIFI Dies

Hiltophouse — Mon, 24 Apr 2023 12:59:51 GMT

Is it still the SAGEMCOM FAST 5364 ? as thats what I had a couple of years back.

Re: HUAWEI HUB DG8041W 2.4GHz WIFI Dies

Karl-TalkTalk — Mon, 24 Apr 2023 13:28:18 GMT

We have the sagemcom 5364 and 5464 however we are unable to specify what model is dispatched, we only have the option to order the Wifi Hub.

Thanks

Karl.

Re: HUAWEI HUB DG8041W 2.4GHz WIFI Dies

Hiltophouse — Mon, 24 Apr 2023 13:29:53 GMT

Could we perhaps try, in the hope I get the other model to try?

Re: HUAWEI HUB DG8041W 2.4GHz WIFI Dies

Karl-TalkTalk — Mon, 24 Apr 2023 13:37:43 GMT

Sure, I'll order one now for you.

Thanks

Karl.

Re: HUAWEI HUB DG8041W 2.4GHz WIFI Dies

Karl-TalkTalk — Wed, 26 Apr 2023 09:55:42 GMT

Has the router arrived ?

Karl.

Re: HUAWEI HUB DG8041W 2.4GHz WIFI Dies

Hiltophouse — Wed, 26 Apr 2023 10:45:53 GMT

Hi Karl, not arrived as yet. Tracking says by 27 April.

Many thanks

Re: HUAWEI HUB DG8041W 2.4GHz WIFI Dies

Karl-TalkTalk — Wed, 26 Apr 2023 10:50:12 GMT

No Problem 🙂

I'll check back in with you tomorrow.

Karl

Re: HUAWEI HUB DG8041W 2.4GHz WIFI Dies

Hiltophouse — Fri, 02 Jun 2023 13:57:47 GMT

Hi, a long time ...but I did get a 5464 router and no need for any resets of 2.4 or 5 wifi. I do have a strange Chromecast type issue since have this router in place, but for ease I create a new thread and unrelated to this one

Re: HUAWEI HUB DG8041W 2.4GHz WIFI Dies

Anonymous — Mon, 05 Jun 2023 06:01:31 GMT

Morning,

Thanks for the update. What issue are you experiencing with the Chromecast?

Thanks