topic Re: Router dead in Fibre

Router dead

DanielL1 — Mon, 20 Feb 2023 19:51:29 GMT

As of today, my Fibre 65 router has an orange flashing light forever. There's no WiFi from it, and I can't get an ip address using a wired connection so can't access the admin console.

TalkTalk have said that they've detected a fault and an engineer will come to my street and fix it in the next 2-3 days but they won't need to come into my house.

The issue can't just be with the line though- I should be able to connect to the router without it being connected to the outside world.

I've done a reset using the small button in the hole in the back but that isn't helped.

My fear is that I'll wait 2-3 days only to receive a message telling me that the line is fine and I'll need to wait another 2-3 days for a new router.

Anyone had anything similar to this?

Re: Router dead

Skynet_TX — Mon, 20 Feb 2023 21:46:51 GMT

Hi @DanielL1,

The support team here on the community will be able to pick this up tomorrow, if they agree that the router itself likely has a fault they will be able to arrange a replacement for you.

Re: Router dead

Debbie-TalkTalk — Tue, 21 Feb 2023 07:10:24 GMT

Hi DanielL1

I'm really sorry to hear this.

Would you like me to send a replacement router?

Re: Router dead

DanielL1 — Tue, 21 Feb 2023 07:51:57 GMT

Yes please! That would be great.

Re: Router dead

Debbie-TalkTalk — Tue, 21 Feb 2023 08:00:20 GMT

Hi Daniel

No problem 🙂

The router is on its way, please allow 24-48hrs for this to arrive.

Please let us know how you get on.

Thanks

Debbie

Re: Router dead

Anonymous — Thu, 23 Feb 2023 09:06:43 GMT

Morning,

Just checking in to see if the router has arrived?

Thanks 🙂

Re: Router dead

DanielL1 — Thu, 23 Feb 2023 09:11:45 GMT

Not yet, it arrives tomorrow.

Re: Router dead

Anonymous — Thu, 23 Feb 2023 09:14:35 GMT

Hello,

Ok thanks for confirming and we'll check back in with you on Monday.

Thanks 🙂

Re: Router dead

DanielL1 — Thu, 23 Feb 2023 17:10:22 GMT

New router up and running. Thanks for your help.

Re: Router dead

Anonymous — Fri, 24 Feb 2023 06:31:29 GMT

Morning,

I'm really glad to hear this and thanks for confirming 🙂

Thanks