topic Re: alternative routers in Fibre

alternative routers

Riley321 — Wed, 22 Feb 2023 09:35:06 GMT

I have a sagecom fast 5364 wifi hub which is having multple disconnections although some are only for a matter of seconds, The logs show that there are constant errors with the message DNS resolution failure and the router speed fluctuates. The router incoming speed is 75-77 mbps but only 67-68 mbps on the output side regardless of how many household items i have attached. I have rebooted the router several times including taking the router back to factory settings. The output of the router including the disconnections are measured using a Sam Knows white box which monitors the router performance for Ofcom. Does anyone have any ideas on how to a) resolve the DNS failure problem. b) solve the problem of the unit disconnecting, c) obtain a reasonably constant speed. Failing this advice on alternative affordable routers would be appreciated. Note that the line has been checked and everything seems to be fine. If i contact technical services all they do is run through the same check list finishing with a test where you have to re-contact them where the list is repeated.

Regards

Riley321

Re: alternative routers

Karl-TalkTalk — Wed, 22 Feb 2023 09:39:38 GMT

Would you like me to update the router to a later firmware and see if that helps ?

Thanks

Karl.

Re: alternative routers

Riley321 — Wed, 22 Feb 2023 10:54:24 GMT

Hi Karl

That would be great as i do not know the version of software but if you were to update it to the latest then at the very least it should fully reset the router.

Regards

Riley321

Re: alternative routers

Karl-TalkTalk — Wed, 22 Feb 2023 10:57:57 GMT

your router is currently on V136. There is a later version just rolling out, V158.

When we update the router it can knock you offline for about 5 to 10 minutes.

When is the best time to push this.

Karl.

Re: alternative routers

Riley321 — Wed, 22 Feb 2023 11:08:12 GMT

Hi Karl

I will log out and the router will be free for a couple of hours, I would assume that the router will run through a restart procedure so i will know once the light goes back to white after the start up

Regards

Riley321

Re: alternative routers

Riley321 — Wed, 22 Feb 2023 11:10:09 GMT

Hi Karl

logging off now for a couple of hours

regards

Riley321

Re: alternative routers

Karl-TalkTalk — Wed, 22 Feb 2023 11:28:32 GMT

i'll push it now.

Karl.

Re: alternative routers

Karl-TalkTalk — Wed, 22 Feb 2023 11:33:42 GMT

update completed. Firmware showing as V158 now, see if this helps.

Karl.

Re: alternative routers

Riley321 — Wed, 22 Feb 2023 11:41:10 GMT

Hi Karl

Thanks for updating router, just looked at logs and all showing info (not error) Will keep an eye on it but hopefully it is sorted.

Thanks

Riley321

Re: alternative routers

Karl-TalkTalk — Wed, 22 Feb 2023 11:41:47 GMT

You're Welcome 🙂

Regards

Karl

Re: alternative routers

Riley321 — Thu, 23 Feb 2023 09:35:47 GMT

Hi Karl

Just checked this morning and the router log still shows multiple DNS failure errors occurring and speed is a bit erratic although does not cause a problem.

Regards

Riley321

Re: alternative routers

Chris-TalkTalk — Thu, 23 Feb 2023 09:50:35 GMT

Hi Riley321,

Line test is showing a couple of reconnections yesterday, did you reboot the router yesterday?

Chris

Re: alternative routers

Riley321 — Thu, 23 Feb 2023 10:56:54 GMT

Hi There

first disconnection was when Karl updated the firmware, 2nd one was me rebooting the router as a couple of failures happened, the attached word doc is a copy of the log file today.

regards

Riley321

Re: alternative routers

Chris-TalkTalk — Thu, 23 Feb 2023 11:09:41 GMT

OK thanks, what sort of speeds have you been seeing?

Chris

Re: alternative routers

Riley321 — Thu, 23 Feb 2023 11:25:06 GMT

Hi Chris

telephone socket to router 75mbps house side of router 67mbps most times it can drop during peak periods

Regards

Riley321

Re: alternative routers

Riley321 — Thu, 23 Feb 2023 11:27:52 GMT

Chris

if you do a speed test in my account the speed to some of my items is 22mbps up tp 50mbps

Regards

Riley321

Re: alternative routers

Chris-TalkTalk — Thu, 23 Feb 2023 11:33:51 GMT

Are those devices connected to your router by Ethernet cable or wifi?

Chris

Re: alternative routers

Riley321 — Thu, 23 Feb 2023 11:37:24 GMT

a mix of wifi and cable mainly though wifi

Re: alternative routers

Chris-TalkTalk — Thu, 23 Feb 2023 11:38:26 GMT

Are the Ethernet speeds generally higher than wifi?

Re: alternative routers

Riley321 — Thu, 23 Feb 2023 11:49:58 GMT

Hi Chris

ethernet speeds are higher, the attached pdf shows the result of a speed test i have just done

Regards

Riley321