topic Re: Service Status Active Fault Timeline is blank in Fibre

Service Status Active Fault Timeline is blank

jackieh2009 — Wed, 22 Feb 2023 20:49:30 GMT

Hi Guys,

My landline appears to be working but my internet connection has failed. I used the line test function to report the fault but the Service Status Active Fault Timeline is blank.

Please can you investigate my broadband fault?

Thanks,

Jackie

P.S. Several hours later I discovered my landline has failed too!

Re: Service Status Active Fault Timeline is blank

Chris-TalkTalk — Thu, 23 Feb 2023 07:03:45 GMT

Hi Jackie,

I'm sorry to hear that you're experiencing problems with your service. Your internet connection appears to be up now, is everything OK at your end?

Chris

Re: Service Status Active Fault Timeline is blank

jackieh2009 — Thu, 23 Feb 2023 08:29:23 GMT

Morning Chris,

Absolutely no landline and no broadband here! Don’t understand how your test could show a connection as the dialling tone is just a grumbling noise.

Please can you test the phone line?

Thanks,

Jackie

Re: Service Status Active Fault Timeline is blank

Chris-TalkTalk — Thu, 23 Feb 2023 09:20:54 GMT

Hi Jackie,

I didn't test the landline, I just checked the broadband connection and it showed the router was connected to the Internet. I've now run a couple of voice line tests, they aren't completing, but I can see that this has now been raised to Openreach for investigation.

Chris

Re: Service Status Active Fault Timeline is blank

jackieh2009 — Thu, 23 Feb 2023 09:31:36 GMT

Thanks Chris 🙂

Please will you keep me updated as the Active Fault page on my account is just blank?

Thanks,

Jackie

Re: Service Status Active Fault Timeline is blank

Chris-TalkTalk — Thu, 23 Feb 2023 09:40:44 GMT

No problem. It's been raised as a non-appointed task so Openreach will investigate over the next 72 hours and may contact you directly if they need to access your home

Chris

Re: Service Status Active Fault Timeline is blank

jackieh2009 — Thu, 23 Feb 2023 12:47:02 GMT

Hi Chris,

Thank you for your help. I have closed my other post in the Landline/Home Phone section.

Openreach seem to have fixed my landline already, this morning!

i will keep this post open for a couple of days before closing.

Regards,

Jackie

Re: Service Status Active Fault Timeline is blank

Chris-TalkTalk — Thu, 23 Feb 2023 12:48:10 GMT

OK thanks Jackie 🙂

Re: Service Status Active Fault Timeline is blank

jackieh2009 — Thu, 23 Feb 2023 15:09:58 GMT

Hi Chris,

The Ping is running at 144!

Should I wait for the DLM thingy to kick in? Or reboot the router?

Thanks,

Jackie

Re: Service Status Active Fault Timeline is blank

Anonymous — Fri, 24 Feb 2023 06:37:49 GMT

Morning,

I'm sorry for the delay. Could you try powering down the router for a full 30 minutes and then retest again please.

Thanks

Re: Service Status Active Fault Timeline is blank

jackieh2009 — Mon, 06 Mar 2023 10:00:57 GMT

Morning Michelle,

The DLM did it’s thing over a couple of days and sorted it out.

Thank you for your help.

Regards,

Jackie

Re: Service Status Active Fault Timeline is blank

Karl-TalkTalk — Mon, 06 Mar 2023 10:03:19 GMT

glad to hear that DLM has moved in a positive direction for you 🙂

Regards,

Karl.