topic Re: fibre 35 low speeds and cutting out in Fibre

fibre 35 low speeds and cutting out

gazrocks — Fri, 24 Feb 2023 12:32:31 GMT

I have recently gone on to fibre 35 were i am guaranteed download speed of 35. I am only getting between 7 mbps-11 mbps download speed and a upload speed of 2-3 mbps. My go live date was 11 days ago. I have gone pass the 10 settle period. Also my fibre connection is often going off, one day it went off 13 times in one hour and 15 mins, it also goes off when using the telephone. Is it normal to have these issues when you first get fibre.

Re: fibre 35 low speeds and cutting out

KeithFrench — Fri, 24 Feb 2023 12:59:05 GMT

If you log into your router, what speeds are shown there for the internet (normally in the initial dashboard if a WiFi Hub)?

Re: fibre 35 low speeds and cutting out

Anonymous — Fri, 24 Feb 2023 13:01:30 GMT

Hello,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Re: fibre 35 low speeds and cutting out

gazrocks — Fri, 24 Feb 2023 13:13:38 GMT

I have updated my profile

Re: fibre 35 low speeds and cutting out

Anonymous — Fri, 24 Feb 2023 13:19:43 GMT

Hello,

I've run a test on the line which has detected a potential fault. Are you experiencing any issues with the voice service such as noise on the line or no dial tone? Does your main socket also have a test socket please?

Thanks

Re: fibre 35 low speeds and cutting out

gazrocks — Fri, 24 Feb 2023 13:25:40 GMT

There is no noise and i do have a dial tone. There is not test socket on the main socket

Re: fibre 35 low speeds and cutting out

Chris-TalkTalk — Fri, 24 Feb 2023 14:02:12 GMT

Hi gazrocks,

Which type of master socket do you have? - Your guide to main phone sockets - TalkTalk Help & Support

Chris

Re: fibre 35 low speeds and cutting out

gazrocks — Fri, 24 Feb 2023 14:41:27 GMT

I have the MK4

Re: fibre 35 low speeds and cutting out

Chris-TalkTalk — Fri, 24 Feb 2023 14:45:09 GMT

Thanks. If you have the mark 4 then there is a test socket, you have to remove the master socket faceplate to access it

Chris

Re: fibre 35 low speeds and cutting out

gazrocks — Fri, 24 Feb 2023 14:52:00 GMT

I Have now done that

Re: fibre 35 low speeds and cutting out

Chris-TalkTalk — Fri, 24 Feb 2023 15:03:40 GMT

Thanks for that. Line test is still failing so I'll log this over to Openreach for investigation. Openreach will investigate and may contact you directly if they need to access your home

Chris