topic Re: Please Turn off Wifi Optimisation on my router in Fibre

Please Turn off Wifi Optimisation on my router

pbpb1 — Sun, 29 Jan 2023 13:46:21 GMT

Afternoon,

Please can you turn off Wifi Optimisation on my router as it keeps changing to non-optimal channel. It would seem sensible for optimisation to only be on when 'auto' is selected under Wifi channel.

Thanks,

Paul

Re: Please Turn off Wifi Optimisation on my router

Skynet_TX — Sun, 29 Jan 2023 17:02:10 GMT

Hi @pbpb1,

For one of the TalkTalk Support Team on this community to be able to look into this you will need to update your community profile to include :

Your name
Landline telephone number that your TalkTalk service is provided on (this is shown in ‘My Account’) OR add your account number to the ‘private notes’ section if you have Full Fibre with no landline
An alternative contact number

This will allow them to identify you, and they will then be able to help.

Don't post any personal details in this thread, just add them to your community profile (only you and the TalkTalk Support Team on this community can see your profile details).

Then they will hopefully be able to respond to this post tomorrow.

Re: Please Turn off Wifi Optimisation on my router

Debbie-TalkTalk — Mon, 30 Jan 2023 08:06:21 GMT

Hi pbpb1

Please can you add your name and TalkTalk landline number to your Community Profile, I can then switch off the WIFI optimisation for you.

Thanks

Debbie

Re: Please Turn off Wifi Optimisation on my router

pbpb1 — Mon, 30 Jan 2023 21:15:21 GMT

Hi Debbie,

I have now added my details to my community profile.

Thanks (and also to Skynet_TX)

Paul

Re: Please Turn off Wifi Optimisation on my router

Debbie-TalkTalk — Tue, 31 Jan 2023 06:45:30 GMT

Hi Paul

Thank you 🙂

The WIFI optimisation has now been switched off, please let us know how the connection compares.

Thanks again.

Debbie

Re: Please Turn off Wifi Optimisation on my router

Debbie-TalkTalk — Thu, 02 Feb 2023 10:59:36 GMT

Hi Paul

How has the connection been?

Thanks

Re: Please Turn off Wifi Optimisation on my router

pbpb1 — Sat, 25 Feb 2023 13:36:24 GMT

Hi Debbie,

Has been good since Wifi optimisation was turned off (it hasn't changed channels since and has worked great).

Thanks for your help

Re: Please Turn off Wifi Optimisation on my router

Chris-TalkTalk — Mon, 27 Feb 2023 08:10:01 GMT

That's great news pbpb1, thanks for letting us know 🙂

Chris