topic Re: Ethernet doesnt have a valid IP configuration. in Fibre

Ethernet doesnt have a valid IP configuration.

AnnaCrabbe — Mon, 27 Feb 2023 10:38:58 GMT

Hi all,

City Fibre installed their new cable from telephone post last Wednesday and left me with a modem apparently working with 4 green lights. Can connect to the eero gadget but no Internet available having run through the setup proccess. Have connected eero with no success. So researched the issue and followed all advice to resolve the issue and have now connected my laptop via Ethernet with the above error message. Please help.

Re: Ethernet doesnt have a valid IP configuration.

Chris-TalkTalk — Mon, 27 Feb 2023 10:52:06 GMT

Hi Anna,

Could you add your address to the private notes section of your community profile and I'll take a look at this for you

Chris

Re: Ethernet doesnt have a valid IP configuration.

AnnaCrabbe — Mon, 27 Feb 2023 10:57:40 GMT

Hi Chris, thanks for replying 🙂 I've added my address to the personal notes section. Couldn't see where else to do it.

Thanks

Re: Ethernet doesnt have a valid IP configuration.

Chris-TalkTalk — Mon, 27 Feb 2023 11:01:02 GMT

Thanks, I'll take a look at this now

Chris

Re: Ethernet doesnt have a valid IP configuration.

Chris-TalkTalk — Mon, 27 Feb 2023 11:06:15 GMT

Anna, could you just confirm that the ONT (box on the wall) is currently powered on and I'll ask City Fibre to take a look

Chris

Re: Ethernet doesnt have a valid IP configuration.

AnnaCrabbe — Mon, 27 Feb 2023 11:06:44 GMT

Awsome 🙂

Re: Ethernet doesnt have a valid IP configuration.

AnnaCrabbe — Mon, 27 Feb 2023 11:08:29 GMT

Yes it's powered on with 4 green lights.

Re: Ethernet doesnt have a valid IP configuration.

AnnaCrabbe — Mon, 27 Feb 2023 11:10:36 GMT

I've presently by-passed the eero gadget and have my laptop connected viat lan cable directly to the box on the wall.

Re: Ethernet doesnt have a valid IP configuration.

Chris-TalkTalk — Mon, 27 Feb 2023 11:12:22 GMT

OK thanks. Could you connect the Eero again and confirm that it's still not connecting, I'll then pass it to City Fibre for investigation

Chris

Re: Ethernet doesnt have a valid IP configuration.

AnnaCrabbe — Mon, 27 Feb 2023 11:47:32 GMT

Hi Chris,

Don't know what magic you worked but I've just been able to get it all sorted and running....Awsome and thx for your help.

Kind Regards

Anna

Re: Ethernet doesnt have a valid IP configuration.

Chris-TalkTalk — Mon, 27 Feb 2023 11:48:54 GMT

That's great news Anna, thanks for letting me know 🙂

Chris