topic Re: Fibre 65 in Fibre

Fibre 65

andycp — Fri, 17 Feb 2023 22:35:19 GMT

Why does my fibre spend 90% of the time at below 10 mbps. Repeatedly tried for answers. Could it be the huwei router they said I don't need to change?

Re: Fibre 65

KeithFrench — Sat, 18 Feb 2023 11:03:38 GMT

How is your package delivered FTTC and copper to the house or Future Fibre to the house & an ONT box? As you mention that you have a Huwaei router, I assume it is the former.

If you log into the router, what internet speeds is it reporting (see the initial dashboard area)?

How do you connect to the router, wireless devices only or are some wired (Ethernet)? If a mixture how do the wired ones compare to the wireless ones?

Re: Fibre 65

andycp — Sat, 18 Feb 2023 14:20:58 GMT

Hi Keith, it says I get 75mpbs to the router, but wifi or Ethernet they can both be really poor even down to 2 mbps. I have changed channels on router at one point switched off the 2.4frequency which gave a little improvement. It is equally poor Ethernet or wifi. I have a wifi analyzer which shows real dominance by sky routers.

Re: Fibre 65

KeithFrench — Sat, 18 Feb 2023 14:51:13 GMT

If Ethernet is bad, then WiFi interference is not the issue, it must be the router. I have asked one of TalkTalk's support to pick your thread up and replace it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first. Please try to avoid posting on here until TalkTalk has responded to you, otherwise, this will just put you further down the queue.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Re: Fibre 65

andycp — Sat, 18 Feb 2023 23:31:46 GMT

Yep fibre 65 is good tonight

Re: Fibre 65

Debbie-TalkTalk — Mon, 20 Feb 2023 07:12:41 GMT

Hi andycp

I'm sorry to hear this.

I have ordered you a replacement router for testing, please allow 48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

Re: Fibre 65

andycp — Tue, 21 Feb 2023 19:20:28 GMT

Thank you @Debbie-TalkTalk and @KeithFrench I have had my new router in for a few hours, yes there are a few dips down to 10 mbps but generally pushing 75mbps. I will let it settle in , again thanks for your help.

Re: Fibre 65

Debbie-TalkTalk — Wed, 22 Feb 2023 06:43:34 GMT

Hi andycp

Thanks for keeping us updated 🙂

I will check in with you next week to see how the connection has been.

Thanks again.

Debbie

Re: Fibre 65

Debbie-TalkTalk — Mon, 27 Feb 2023 12:09:42 GMT

Hi andycp

How are you getting on?

Thanks

Re: Fibre 65

andycp — Mon, 27 Feb 2023 20:21:15 GMT

Hi @Debbie-TalkTalk , since the new router things are looking much better.

Thanks for your help.

Andycp

Re: Fibre 65

Debbie-TalkTalk — Tue, 28 Feb 2023 06:36:41 GMT

Hi Andy

I'm so glad to hear this 🙂

I have sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie