topic Re: Sagemcom FAST 5364-X.TY Router Firmware Update Request in Fibre

Sagemcom FAST 5364-3.00 Router Firmware Update Request

aa2000 — Wed, 01 Mar 2023 06:54:08 GMT

Can I please request that an OCE updates my Router firmware to the latest version? It is currently on version SG4K100136. Many thanks.

Re: Sagemcom FAST 5364-X.TY Router Firmware Update Request

Chris-TalkTalk — Tue, 28 Feb 2023 09:18:05 GMT

Hi aa2000,

Could you let me know the last 4 digits of the router serial number

Thanks

Chris

Re: Sagemcom FAST 5364-X.TY Router Firmware Update Request

aa2000 — Tue, 28 Feb 2023 09:20:56 GMT

Hi @Chris-TalkTalk , it's 4779. Thanks

Re: Sagemcom FAST 5364-X.TY Router Firmware Update Request

Chris-TalkTalk — Tue, 28 Feb 2023 09:32:28 GMT

OK thanks. Do you want me to update the firmware now, it can take up to 10 minutes to complete

Chris

Re: Sagemcom FAST 5364-X.TY Router Firmware Update Request

aa2000 — Tue, 28 Feb 2023 09:36:43 GMT

Yes please, right now would be good. Thanks @Chris-TalkTalk 😊

Re: Sagemcom FAST 5364-X.TY Router Firmware Update Request

Chris-TalkTalk — Tue, 28 Feb 2023 09:38:16 GMT

OK, I'll start the update now, please don't switch off your router

Chris

Re: Sagemcom FAST 5364-X.TY Router Firmware Update Request

aa2000 — Tue, 28 Feb 2023 09:41:39 GMT

Ok thanks.

Re: Sagemcom FAST 5364-X.TY Router Firmware Update Request

Chris-TalkTalk — Tue, 28 Feb 2023 09:42:10 GMT

No problem 🙂

Re: Sagemcom FAST 5364-X.TY Router Firmware Update Request

Chris-TalkTalk — Tue, 28 Feb 2023 09:52:58 GMT

Hi aa2000,

It looks as though the update has failed. If it's convenient could you switch your router off and leave it off for at least 30 minutes then switch back on and let me know when you've done this. I'll then try the update again

Thanks

Chris

Re: Sagemcom FAST 5364-X.TY Router Firmware Update Request

aa2000 — Tue, 28 Feb 2023 10:29:07 GMT

Ok @Chris-TalkTalk , router has been switched off for 30 minutes and is now switched on again.

Re: Sagemcom FAST 5364-X.TY Router Firmware Update Request

Chris-TalkTalk — Tue, 28 Feb 2023 10:30:48 GMT

OK thanks. I'll give it another try now

Chris

Re: Sagemcom FAST 5364-X.TY Router Firmware Update Request

Chris-TalkTalk — Tue, 28 Feb 2023 10:33:37 GMT

OK I've stated the update, please don't switch off your router

Chris

Re: Sagemcom FAST 5364-X.TY Router Firmware Update Request

aa2000 — Tue, 28 Feb 2023 10:39:00 GMT

@Chris-TalkTalk Hmm, no signs here of anything happening?

Re: Sagemcom FAST 5364-X.TY Router Firmware Update Request

Chris-TalkTalk — Tue, 28 Feb 2023 10:41:15 GMT

Sorry about this, I don't think the update is going through. I can see if our product team can push the update through. Could I just ask if there's any particular reason why you requested the update, are you experiencing any problems?

Chris

Re: Sagemcom FAST 5364-X.TY Router Firmware Update Request

aa2000 — Tue, 28 Feb 2023 11:01:53 GMT

Yes @Chris-TalkTalk , intermittent no throughput, resulting in me needing to refresh the webpage(s).

Re: Sagemcom FAST 5364-X.TY Router Firmware Update Request

Chris-TalkTalk — Tue, 28 Feb 2023 11:05:46 GMT

OK thanks. Do you experience no throughput on more than one device at the same time? Are both wired and wireless devices affected?

Chris

Re: Sagemcom FAST 5364-X.TY Router Firmware Update Request

aa2000 — Tue, 28 Feb 2023 11:12:41 GMT

Ok @Chris-TalkTalk , I use mostly laptop hard wired to router and that's where I notice it, literally split second no throughput where a page refresh subsequently finds the wanted page. It's been happening since this router was replaced in last year. Have not noticed any throughput issues when, for example, streaming on tv.

Re: Sagemcom FAST 5364-X.TY Router Firmware Update Request

Chris-TalkTalk — Tue, 28 Feb 2023 11:13:45 GMT

I've run a line test, it's not picking up any issues, sync speed is good and connection appears to be very stable. Are you experiencing any problems with your telephone service, any noise on the line?

Chris

Re: Sagemcom FAST 5364-X.TY Router Firmware Update Request

aa2000 — Tue, 28 Feb 2023 11:18:05 GMT

No @Chris-TalkTalk , no noise on line but sometimes intermittently when I dial a number from my dect phone presets, rather than the number starting the ringing sequence, I get returned to dial tone, requiring me to redial the number. This issue pre-dates my ownership of the router though.

Re: Sagemcom FAST 5364-X.TY Router Firmware Update Request

Chris-TalkTalk — Tue, 28 Feb 2023 11:18:49 GMT

OK thanks. How many telephone sockets do you have? Do you just have the router and one telephone connected?

Chris