topic Re: SG4K100158 problem in Fibre

SG4K100158 problem

smhsmh — Sat, 18 Feb 2023 19:33:47 GMT

Good evening.

As some other users have experienced with the new firmware SG4K100158 I have lost access to some connections to particular automotive equipment update servers and the most oblivious problem is that Sky on demand services are un-reachable. These problems are completely resolved by installing a Netgear router. I would be grateful if the issue could be investigated. I had this problem previously with a previous firmware update and debbie reinstalled a fixed firmware to resolve the problems.

Regards

smhsmh

Re: SG4K100158 problem

Divsec — Sun, 19 Feb 2023 09:03:46 GMT

Hi @smhsmh your post has been escalated and you should hear tomorrow.

Re: SG4K100158 problem

smhsmh — Sun, 19 Feb 2023 09:11:17 GMT

Hi Divsec

Thank you for the update

smhsmh

Re: SG4K100158 problem

Debbie-TalkTalk — Mon, 20 Feb 2023 07:01:42 GMT

Hi smhsmh

I'm really sorry to hear this.

Please can you try changing the firewall settings on the TT router to medium and then testing again?

Thanks

Re: SG4K100158 problem

smhsmh — Mon, 20 Feb 2023 10:10:24 GMT

Hi Debbis.

Have changed firewall as requested and this resolves the problems I am having.

Hope this helps to resolve the issue.

Regards

smhsmh

Re: SG4K100158 problem

Debbie-TalkTalk — Mon, 20 Feb 2023 10:14:12 GMT

Hi smhsmh

That's great, thanks for confirming.

I have also fed this issue back to our Devices Team.

Thanks again.

Debbie

Re: SG4K100158 problem

smhsmh — Thu, 02 Mar 2023 16:40:02 GMT

Hi Debbie

Is there any update on this? It is annoying to have to keep changing firewall settings as I am not prepared to keep it on medium. If there is no solution in sight then could you revert the router to the previous working version as you did last time I had this problem.

Many thanks

smhsmh

Re: SG4K100158 problem

Debbie-TalkTalk — Fri, 03 Mar 2023 06:05:17 GMT

Hi smhsmh

I'm really sorry for the delay. Our Devices Team have advised that the medium setting for the firewall is fine and it should have been set to medium in the first instance. There was an issue with the firmware which set this to high and resulted in the VPN and other issues.

Thanks

Re: SG4K100158 problem

smhsmh — Sun, 05 Mar 2023 10:59:41 GMT

Hi Debbie.

Thanks for the update although I am not convinced that the medium setting is secure enough. If this was the case there would be no need for a high setting at all. The previous firmware worked on high without the issues experienced with the new firmware. Although I am not a firewall expert it does seem to be a configuration problem. As it seems that the talktalk router seems incapable of achieving a normal connection that other routers do without any problems I will use an alternative router.

regards

smhsmh

Re: SG4K100158 problem

Debbie-TalkTalk — Tue, 28 Mar 2023 10:59:22 GMT

Hi smhsmh

Our Devices Team have a new firmware version which will resolve the firewall issue.

Please can you connect the TT router and we can push the update to your router.

Thanks