topic Re: TR-069 router activity in Fibre

TR-069 router activity

WaRRioR1976 — Mon, 06 Mar 2023 20:30:21 GMT

Hi,

Over the last few days there has been a lot of disconnections and reboots on my TalkTalk Internet, related to TR-069 activity, especially today. Up until today I've had very few disconnections. I haven't made any changes to my home set up or added any new devices recently.

The download speed is up and down and I've had five disconnections within 20 minutes, and the connection is now very unstable with frequent disconnections, so my Internet is pretty much unusable. Download speed currently 14.8 mbps and upload speed 0.3 mbps on Fibre65.

Please can somebody look into this and find out exactly what is happening, thank you.

Re: TR-069 router activity

Skynet_TX — Mon, 06 Mar 2023 21:17:16 GMT

Hi @WaRRioR1976,

It would be worth going to the Service Centre to ‘run a connection test’ on your line, this will indicate if there is currently a fault affecting your service. You can also access this from the ‘My Account’ site.

Also, if you have a landline phone can you check to see if that is working normally (i.e. you have a clear dial tone and no noise on the line).

The TalkTalk Support Team on this community will be able to help, they will hopefully be able to respond to this post tomorrow.

Re: TR-069 router activity

WaRRioR1976 — Mon, 06 Mar 2023 21:32:12 GMT

Hi,

Thanks for your reply. The health check indicates no problems with my connection! I do have a landline but I don't use it because I have some hearing loss and tinnitus so I wouldn't know if the phone line is noisy! 🙂 I disconnected the router from the master socket and reconnected it, and now download speed is back up to 67mbps and (so far) the connection is stable. Let's hope it stays that way!

Re: TR-069 router activity

Karl-TalkTalk — Tue, 07 Mar 2023 06:31:01 GMT

glad the speed is back up. Often a 30 minute powerdown can allow a new session to start and this can clear a lot of issues, especially if there is a stale session.

Karl.

Re: TR-069 router activity

WaRRioR1976 — Tue, 07 Mar 2023 08:13:13 GMT

Hi Karl,

The download speed dropped overnight to 25mbps. I thought, as you suggested, refreshing the stale connection might help, but it hasn't. I'll have to switch off the router for 30 minutes and see if that helps. Hopefully it will!

Re: TR-069 router activity

Karl-TalkTalk — Tue, 07 Mar 2023 08:15:32 GMT

OK, turn off for 30 minutes and let me know what happens.

Karl.

Re: TR-069 router activity

WaRRioR1976 — Tue, 07 Mar 2023 09:20:08 GMT

Hi Karl,

I switched the router off for 30 minutes, and the download speed is still at 25mbps. 😞

Please tell me what further steps I can take. Thanks 🙂

Re: TR-069 router activity

Karl-TalkTalk — Tue, 07 Mar 2023 10:16:59 GMT

Looks like DLM has lowered and line test are showing a potential high Resistance on the line, possibly due to a wet joint. This is recommending an engineer. Would you like to arrange this now ?

Karl.

Re: TR-069 router activity

WaRRioR1976 — Tue, 07 Mar 2023 10:30:21 GMT

Hi Karl,

Yes, please arrange an engineer visit. Will there be a charge for me to pay? I'll have to try and arrange the engineer visit when I'm not at work. Thanks.

Re: TR-069 router activity

Karl-TalkTalk — Tue, 07 Mar 2023 10:32:03 GMT

OK, I'll start the ball rolling, I'll drop you a PM with some security info to complete.

Karl.

Re: TR-069 router activity

WaRRioR1976 — Tue, 07 Mar 2023 12:42:28 GMT

Hi Karl,

I completed the Security Verification Check as requested. Do you have enough info to book an engineer appointment?

Thanks.