topic Re: Erratic Fibre 65 speed and constant dropouts in Fibre

Erratic Fibre 65 speed and constant dropouts

joneeboy — Wed, 01 Mar 2023 10:19:16 GMT

Hello,

For several weeks now my internet speed has been very erratic fluctuating from less than 10mbps to under 32Mbps at best with no stability. I've run several TT line checks which have reported no fault, disconnected the router twice for 30 mins to reset - which restores a good speed only for it to drop out again later - as well as quick restarts to restore the connection.

This is now happening more and more regularly and when it is working the average speed is around 26mbps, causing buffering on my TV box - connected with powerline adapters - and occasionally no streaming. Over the last week the router has completely dropped out and won't reconnect without a hard restart.

This has happened in the past and was rectified with a replacement router. Assistance please.

Re: Erratic Fibre 65 speed and constant dropouts

Chris-TalkTalk — Wed, 01 Mar 2023 10:36:40 GMT

Hi joneeboy,

I'm sorry to hear that you're experiencing problems with your service. Line test is passing but I can see that there have been lot of reconnection over the last couple of days. Is your router currently connected to your test socket - Your guide to main phone sockets - TalkTalk Help & Support

Chris

Re: Erratic Fibre 65 speed and constant dropouts

joneeboy — Wed, 01 Mar 2023 10:41:34 GMT

Hi Chris,

No, I don't think so. I'm not at home so unable to check.

Re: Erratic Fibre 65 speed and constant dropouts

Chris-TalkTalk — Wed, 01 Mar 2023 10:43:36 GMT

When you get home could you connect your router to the test socket and monitor to see if the speed fluctuations and connection drop continue. Please let us know how you get on

Chris

Re: Erratic Fibre 65 speed and constant dropouts

Anonymous — Fri, 03 Mar 2023 07:45:47 GMT

Morning,

How are you getting on?

Thanks

Re: Erratic Fibre 65 speed and constant dropouts

joneeboy — Fri, 03 Mar 2023 10:15:06 GMT

Hi,

I'm not sure if my master socket has a test socket - NTE 5C Mk4 - however, I removed the faceplate/filter and reconnected with a dangle filter. The speed dropped to 10Mbps compared to 42Mbps with the faceplate on.

Last night the speed dropped down to 26Mbps with the faceplate on. This seems to be what happens fairly consistently.

Re: Erratic Fibre 65 speed and constant dropouts

Chris-TalkTalk — Fri, 03 Mar 2023 11:32:12 GMT

Thanks for trying that. Do you just have the one telephone socket in your home, or do you have extension sockets?

Chris

Re: Erratic Fibre 65 speed and constant dropouts

joneeboy — Fri, 03 Mar 2023 12:06:29 GMT

I have one extension socket with nothing plugged in - it doesn't have a test socket either. Both were fitted by an Openreach engineer (sent by TT) several years ago when rectifying a loop.

Re: Erratic Fibre 65 speed and constant dropouts

Chris-TalkTalk — Fri, 03 Mar 2023 12:34:13 GMT

Thanks. Are you experiencing any problems with your telephone service, any noise on the line? Is there a dial tone?

Chris

Re: Erratic Fibre 65 speed and constant dropouts

joneeboy — Fri, 03 Mar 2023 12:43:59 GMT

Again not at home right now so can't check but we've not been having any problems as far as I'm aware.

Re: Erratic Fibre 65 speed and constant dropouts

Chris-TalkTalk — Fri, 03 Mar 2023 12:46:05 GMT

We can arrange an engineer visit to investigate but probably best to check the telephone line first as this affects the type of engineer that we send and a telephone fault could be the cause of the problems that you are experiencing

Chris

Re: Erratic Fibre 65 speed and constant dropouts

joneeboy — Fri, 03 Mar 2023 12:48:17 GMT

I'll check them later and also see what it's like this evening without them plugged in at all

Re: Erratic Fibre 65 speed and constant dropouts

Anonymous — Fri, 03 Mar 2023 12:50:22 GMT

Hello,

Ok thank you. This is just to help us to determine which engineer is required.

Thanks

Re: Erratic Fibre 65 speed and constant dropouts

joneeboy — Sun, 05 Mar 2023 14:58:14 GMT

There's a dialling tone and no noise on the line, unplugging the phone made no difference.

Since Friday evening the speed seems to have settled down and is more consistent than before - I don't know if you have made any changes at your end? See screenshots of speed tests taken on Friday and today just for info. I'll test again this evening.

Friday 3rdSunday 5th

Re: Erratic Fibre 65 speed and constant dropouts

Anonymous — Mon, 06 Mar 2023 07:10:50 GMT

Morning,

Thanks for confirming and also for the update. Were the speeds also ok last night too?

Thanks

Re: Erratic Fibre 65 speed and constant dropouts

joneeboy — Mon, 06 Mar 2023 11:26:48 GMT

They dropped a little but better than they have been previously.

Re: Erratic Fibre 65 speed and constant dropouts

Anonymous — Mon, 06 Mar 2023 11:28:43 GMT

Morning,

Ok thank you for confirming and please let us know if the speeds do drop again.

Thanks

Re: Erratic Fibre 65 speed and constant dropouts

joneeboy — Tue, 07 Mar 2023 20:57:28 GMT

A massive drop this evening to 4Mbps with the same conditions as previous tests.

Tuesday evening

Re: Erratic Fibre 65 speed and constant dropouts

Anonymous — Wed, 08 Mar 2023 07:20:51 GMT

Morning,

I'm sorry to hear this. I've run a test on the line which is clear and the sync speed looks consistent. Can I just confirm, was this last test run when connected wired? Does it only seem to be of an evening when this happens?

Thanks

Re: Erratic Fibre 65 speed and constant dropouts

joneeboy — Wed, 08 Mar 2023 11:02:52 GMT

This was taken over wi-fi as were the others. It tends to be evening times when this happens although at the start of this thread it could be happening at any time and, as you're aware, be accompanied by complete drop-outs.