topic Re: No Internet Connection in Fibre

No Internet Connection

chico99 — Tue, 07 Mar 2023 15:08:34 GMT

During peak hours I sometimes get the message "No internet connection". Whenever I run a connection test I get a message saying there is a fault, shortly after I receive a text confirming the line has been tested. I've been through all the usual tests following the last occurence a few months ago and quite honestly I have run out of patience. Is this a capacity problem? Until a few months ago I had no problems whatsover. Advice please. Streaming is fine.

Re: No Internet Connection

Chris-TalkTalk — Tue, 07 Mar 2023 15:22:52 GMT

Hi chico99,

I'm sorry to hear that you're experiencing problems with your service. Have you noticed if the light changes on your router when your connection drops?

Are you experiencing any problems with your telephone service, any noise on the line?

Chris

Re: No Internet Connection

chico99 — Wed, 08 Mar 2023 07:58:15 GMT

Hello Chris,

Constant white light, I don't use the telephone service. Noticed powerline still connected to internet when router not. Have reset the router to see if that makes any difference.

Re: No Internet Connection

Chris-TalkTalk — Wed, 08 Mar 2023 08:49:46 GMT

OK thanks. Just to confirm, are you using our Future Fibre service?

Chris

Re: No Internet Connection

chico99 — Wed, 08 Mar 2023 09:42:07 GMT

Yes, fibre65 data only

Re: No Internet Connection

Chris-TalkTalk — Wed, 08 Mar 2023 09:48:02 GMT

OK thanks. Do you get slow speeds on both wired and wireless devices?

Chris