topic Re: New customer and no internet since 3rd March in Fibre

New customer and no internet since 3rd March

its_crayg_not_creg — Wed, 08 Mar 2023 11:35:48 GMT

I signed up for Fibre 150 and it was supposed to be installed and activated last Friday (3rd). The openreach engineer visted and installed the modem and the hub but couldn't get the internet to work - he tried going to the "main box" a couple of times but got nowhere so had to leave.

TalkTalk is saying that the problem is with openreach and that it should be fixed in two working days, however we are now on the 3rd working day and it still isn't working and I have no idea if openreach are actually doing anything.

How can I find out if Openreach is actually scheduled to do anything and that i'm not just getting the run around from TalkTalk.

Re: New customer and no internet since 3rd March

Anonymous — Wed, 08 Mar 2023 11:46:38 GMT

Hello,

Can you please update your community profile to include your:

Name
Telephone number/FTTP order number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Re: New customer and no internet since 3rd March

Debbie-TalkTalk — Wed, 08 Mar 2023 11:58:31 GMT

Hi its_crayg_not_creg

Thank you. I can see that this has been escalated and an update is due tomorrow.

I will check on this again tomorrow afternoon for additional updates, sorry for the delays.

Debbie

Re: New customer and no internet since 3rd March

Chris-TalkTalk — Thu, 09 Mar 2023 15:12:07 GMT

Hi its_crayg_not_creg,

There are no further updates at the moment, we'll check again tomorrow

Chris

Re: New customer and no internet since 3rd March

Chris-TalkTalk — Fri, 10 Mar 2023 14:39:15 GMT

Hi its_crayg_not_creg,

There has been an update, a new appointment date has been set, has anyone been in touch?

Chris