topic Re: Poor Speeds Today in Fibre

Poor Speeds Today

JaceyBoy — Thu, 09 Mar 2023 12:14:31 GMT

Hi, can someone do a check for me, im getting 21.6 down and 20 up, normally get around 55 down and 20 up....

Re: Poor Speeds Today

Chris-TalkTalk — Thu, 09 Mar 2023 12:22:36 GMT

Hi JaceyBoy,

Line test is passing but sync speed has dropped. The speed drop isn't due to a profile change so could you switch your router off and leave it off for at least 30 minutes then switch back on and retest - please let us know how you get on

Chris

Re: Poor Speeds Today

JaceyBoy — Thu, 09 Mar 2023 12:25:13 GMT

Hi Chris, will do, I did a reboot through firmware but will do a full recycle

Re: Poor Speeds Today

Chris-TalkTalk — Thu, 09 Mar 2023 12:28:50 GMT

OK thanks 🙂

Re: Poor Speeds Today

JaceyBoy — Thu, 09 Mar 2023 13:02:49 GMT

Hi Chris, back up to 52 down but the router is struggling with connections, I wonder if its on the way out, it was only replaced around three months ago?

Re: Poor Speeds Today

Chris-TalkTalk — Thu, 09 Mar 2023 13:24:35 GMT

It could be the SNR fluctuating. Is the router currently connected to your test socket?

Chris

Re: Poor Speeds Today

JaceyBoy — Thu, 09 Mar 2023 13:39:40 GMT

Hi Chris, nothing has changed, but yes its connected to the master socket

Re: Poor Speeds Today

Chris-TalkTalk — Thu, 09 Mar 2023 13:50:38 GMT

OK thanks, are you experiencing any problems with your telephone service, any noise on the line?

Chris

Re: Poor Speeds Today

JaceyBoy — Thu, 09 Mar 2023 13:51:46 GMT

No, just had a phone call and all clear

Re: Poor Speeds Today

Chris-TalkTalk — Thu, 09 Mar 2023 13:56:49 GMT

Thanks. How many telephone sockets do you have in your home?

Chris

Re: Poor Speeds Today

JaceyBoy — Thu, 09 Mar 2023 13:57:37 GMT

Only one

Re: Poor Speeds Today

Chris-TalkTalk — Thu, 09 Mar 2023 14:15:34 GMT

OK thanks. Could you see how it goes the rest of today and bump the thread tomorrow, we can then check the line history for disconnections and errors

Chris

Re: Poor Speeds Today

JaceyBoy — Thu, 09 Mar 2023 14:17:57 GMT

Sure it maybe just a hickup, we do have a fair few devices connected

Re: Poor Speeds Today

Chris-TalkTalk — Thu, 09 Mar 2023 14:18:55 GMT

OK thanks 🙂

Re: Poor Speeds Today

JaceyBoy — Tue, 14 Mar 2023 14:13:37 GMT

Chris, still getting connection problems, also Netflix etc is freezing, showing me 51 down but dont think I am getting that, also my Ring Camera is not able to connect which is new?

Re: Poor Speeds Today

Chris-TalkTalk — Tue, 14 Mar 2023 14:34:53 GMT

Hi Jacey,

Does Netflix freeze on more than one device?

Chris

Re: Poor Speeds Today

JaceyBoy — Tue, 14 Mar 2023 14:50:45 GMT

My son happens to be in the lounge, but his phone dropped out and also having problems reconnecting my Ring Doorbell since resetting the router to factory settings

Re: Poor Speeds Today

JaceyBoy — Tue, 14 Mar 2023 14:53:38 GMT

Is the SNR active? because when I was having connection issues last year we turned it off and that seemed to sort the problem with a new router?

Re: Poor Speeds Today

Chris-TalkTalk — Tue, 14 Mar 2023 15:13:52 GMT

Do you mean DLM (dynamic line management)? Yes that is still active

Chris

Re: Poor Speeds Today

JaceyBoy — Tue, 14 Mar 2023 15:16:50 GMT

This needs to be turned off as there was connection issues before?