topic Re: Speed drop 74 Mbs down to 42 Mbs in Fibre

Speed drop 74 Mbs down to 42 Mbs

ukoldgit — Mon, 13 Mar 2023 12:27:34 GMT

Could some from TalkTalk please help.

Appx 15mths ago I asked for assistance with speed drop of 74 Mbs down to 62 Mbs, Debbie was kind enough to try and help and the result was nothing could be done as it was still above the miniumum guaranteed speed of 54 Mbs.
Original post is here... Re: Speed drop - TalkTalk Help & Support

Well my speed over the 15 months has continued drop to appx 42 Mbs.
I've tried all the usual things new rj11 lead, new filter, plugged into the master socket, switch the router off for an hour in the hope the DLM will kick in etc

The router shows it's syncing at just over 48 Mbs and download is 42 Mbs.

It is really frustrating to lose nearly 32 Mbs and puts almost another hour on the time it takes to download 60 gb

I'm at the point of looking for an alternative provider who can give me FTTP as one is becoming available soon in my area.

Not that this has anything much to do with it but I've been with Talktalk since well before 2006 when it used to be Freeserve, Wannado and I even think EE had it for a time.

So please could some from TalkTalk help

Re: Speed drop 74 Mbs down to 42 Mbs

Chris-TalkTalk — Mon, 13 Mar 2023 13:04:19 GMT

Hi,

Line test is passing but I can see that your sync speed is low. Are you experiencing any problems with your telephone service, any noise on the line?

Chris

Re: Speed drop 74 Mbs down to 42 Mbs

ukoldgit — Mon, 13 Mar 2023 13:29:35 GMT

Hi Chris, thanks for the fast reply.

The phone is perfectly fine, no crackles or hissing.

Re: Speed drop 74 Mbs down to 42 Mbs

Chris-TalkTalk — Mon, 13 Mar 2023 14:21:44 GMT

OK thanks, is your router currently connected to your test socket?

Chris

Re: Speed drop 74 Mbs down to 42 Mbs

ukoldgit — Mon, 13 Mar 2023 15:07:05 GMT

Yes it is.

Re: Speed drop 74 Mbs down to 42 Mbs

Chris-TalkTalk — Mon, 13 Mar 2023 15:15:18 GMT

OK thanks. As the speed is below the guaranteed minimum connected at the test socket we can arrange an engineer visit to investigate. If you'd like us to do this please let us know and we'll confirm some details with you

Chris

Re: Speed drop 74 Mbs down to 42 Mbs

ukoldgit — Mon, 13 Mar 2023 15:27:49 GMT

Can you bear with me for a few days, I definitely want it looked at but might not be around for a few days.

Re: Speed drop 74 Mbs down to 42 Mbs

Chris-TalkTalk — Mon, 13 Mar 2023 15:29:04 GMT

That's fine, just let us know when you ready

Chris

Re: Speed drop 74 Mbs down to 42 Mbs

ukoldgit — Sun, 19 Mar 2023 23:00:11 GMT

Hi Chris,

I'm down to 37 Mbs, I think the exchange is about to implode lol

So can when get a engineer organised please.

Re: Speed drop 74 Mbs down to 42 Mbs

Chris-TalkTalk — Mon, 20 Mar 2023 07:37:22 GMT

Yes, no problem, can you confirm:

That you accept potential Engineers charges
Provide availability, either AM (8am to 1pm) or PM (1pm to 6pm) between Monday to Friday.
Confirm your mobile number

I've also sent you a PM to confirm some other details

Thanks

Chris

Re: Speed drop 74 Mbs down to 42 Mbs

ukoldgit — Mon, 20 Mar 2023 14:54:27 GMT

Hi Chris

I accept and I've answered the questions as per your PM

I would prefer 1pm to 6pm and should be available Mon-Fri

Thanks for you help, just hope BT are just as helpful

Thanks

Eddy

Re: Speed drop 74 Mbs down to 42 Mbs

Chris-TalkTalk — Mon, 20 Mar 2023 15:11:59 GMT

Hi,

Line test is now failing so I've raised this as a non-appointed task. Openreach will investigate over the next 72 hours and may contact you directly if they need to access your home

Chris

Re: Speed drop 74 Mbs down to 42 Mbs

ukoldgit — Mon, 20 Mar 2023 15:41:23 GMT

Thanks Chris,

Looks to me like a problem in the exchange, almost like the speed is being throttled, probably some electronic component failing.

Thanks all your prompt responses.

Eddy

Re: Speed drop 74 Mbs down to 42 Mbs

Chris-TalkTalk — Mon, 20 Mar 2023 15:43:20 GMT

No problem 🙂

Re: Speed drop 74 Mbs down to 42 Mbs

ukoldgit — Wed, 22 Mar 2023 11:02:47 GMT

Hi Chris,

I've just had a generic email which more or less states they've fixed the problem and are continuing to monitor the line.

But I'm still only getting just over 39 Mbs, is this likely to improve over the coming days or is there still a underlying problem at the exchange?

Thanks

Eddy

Re: Speed drop 74 Mbs down to 42 Mbs

Chris-TalkTalk — Wed, 22 Mar 2023 11:29:06 GMT

Hi Eddy,

Sync speed is now 71.2 Mbps so can you switch your router off and leave it off for at least 30 minutes, then switch back on and retest

Chris

Re: Speed drop 74 Mbs down to 42 Mbs

ukoldgit — Wed, 22 Mar 2023 14:12:03 GMT

I've done as requested and the speed is now 66.8 Mbs which is better then it was but not the 74 Mbs I had.

Thanks for you help

Regards

Eddy

Re: Speed drop 74 Mbs down to 42 Mbs

Chris-TalkTalk — Wed, 22 Mar 2023 14:31:57 GMT

Hi Eddy,

Glad to hear that the speed has improved, hopefully it will improve a bit further over the next few days

Chris

Re: Speed drop 74 Mbs down to 42 Mbs

ukoldgit — Wed, 22 Mar 2023 17:01:18 GMT

Hi Chris,

Thanks for all your help, it's much appreciated.

I doubt the speed will get much higher then it is, I get the feeling since I had to agree to fibre 65 it's probably capped.

It's at the speed it was on Sept 2021 which was when it started to drop.

Thanks again

Eddy

Re: Speed drop 74 Mbs down to 42 Mbs

Anonymous — Thu, 23 Mar 2023 06:42:14 GMT

Morning,

We'll check the speed again in a few days to see if the sync speed has increased any further.

Thanks