topic Re: Internet access regularly dropping (several times a day) - requires Router restart in Fibre

Internet access regularly dropping (several times a day) - requires Router restart

WayneMar1970 — Mon, 13 Mar 2023 12:27:28 GMT

The software on my router: (D-Link-DSL-3782) is up to date, but over the last few days needs to be power cycled several times a day in order to restore internet access over both wifi and ethernet. In most cases all the lights on the Router remain green, however I am regularly presented with the 'lets get you connected' screen when trying to access the internet. Is the Router the problem? (Note: Router is plugged in to master Socket, which was installed next to the Router via a TalkTalk service)

Wayne.

Re: Internet access regularly dropping (several times a day) - requires Router restart

Chris-TalkTalk — Mon, 13 Mar 2023 12:56:53 GMT

Hi Wayne,

I've ordered a router, it should be with you within a couple of working days. Please let us know how you get on

Chris

Re: Internet access regularly dropping (several times a day) - requires Router restart

nwilson992 — Mon, 13 Mar 2023 15:51:22 GMT

I've been having the same issue since Friday.

My router drops out and can take 10 mins to re-connect.

I run a TT fault check this morning and got an email to book an engineer.

When I click on the link and view the fault, the fault tracker is just a blank page with no options.

Fault ref: REP-12625183

Can someone help please? It's been dropping a few times every hour today with no way to get an update or progress this fault.

I've plugged my laptop into the router and logged in but there's no info on the router's dashboard. Just connected/disconnected status icons.

Re: Internet access regularly dropping (several times a day) - requires Router restart

ferguson — Mon, 13 Mar 2023 16:16:01 GMT

@nwilson992 If you start your own topic then the support team will be happy to help.

Re: Internet access regularly dropping (several times a day) - requires Router restart

Debbie-TalkTalk — Tue, 14 Mar 2023 06:28:04 GMT

Hi @nwilson992

Please can you create a new topic on the Community, we can then take a look at this for you.

Thanks

Debbie

Re: Internet access regularly dropping (several times a day) - requires Router restart

Debbie-TalkTalk — Fri, 17 Mar 2023 07:19:07 GMT

Hi Wayne

Have you received the replacement router?

Re: Internet access regularly dropping (several times a day) - requires Router restart

WayneMar1970 — Sat, 01 Apr 2023 15:19:16 GMT

Yes thank you. So far looking good. I’ve returned the faulty item in the bag provided.

cheers

wayne

Re: Internet access regularly dropping (several times a day) - requires Router restart

Debbie-TalkTalk — Mon, 03 Apr 2023 05:57:34 GMT

Hi Wayne

That's great news, thanks for letting us know 🙂

Debbie