topic Re: Full Fibre 900 (City Fibre) in Fibre

Full Fibre 900 (City Fibre)

OSW34 — Wed, 15 Mar 2023 20:35:17 GMT

I got Full Fibre 900 installed at the end of January and have been lucky to get speeds of 170Mb. Every time I do a Connection Test it says there is a problem with the line but when you log in the next day for an update it starts the whole process again. Spoke to someone on the chat and there answer was "we'll give you a 2nd eero", but the problem isn't wifi coverage, it's the connection speed coming in to the house. Anyone any ideas how I can get this sorted as the customer service is non-existent?

Re: Full Fibre 900 (City Fibre)

ferguson — Wed, 15 Mar 2023 20:51:50 GMT

Have you checked with an ethernet connection directly to the ONT, with a laptop??

Re: Full Fibre 900 (City Fibre)

OSW34 — Wed, 15 Mar 2023 21:14:05 GMT

Is that as simple as plugging straight into ethernet port on ONT?

Re: Full Fibre 900 (City Fibre)

ferguson — Wed, 15 Mar 2023 21:20:51 GMT

Yes, the LAN port, bypassing the router, give it a go.

Re: Full Fibre 900 (City Fibre)

OSW34 — Wed, 15 Mar 2023 22:11:10 GMT

Wouldn't go above 94mb going straight into the ONT. Plugged the Eero back in and going through ethernet port or wifi sitting around 160mb.

Re: Full Fibre 900 (City Fibre)

ferguson — Wed, 15 Mar 2023 22:47:14 GMT

OK. Check that your ethernet cable is at least Cat5e, or better. And that your device supports a gigabit connection.

Re: Full Fibre 900 (City Fibre)

OSW34 — Wed, 15 Mar 2023 23:08:02 GMT

Used the cable that came with the Eero, tried a Cat6 cable as well. Multiple devices tried all with decent connection speeds to the eero wired and wifi. It's as if there's a limit on the speed.

Re: Full Fibre 900 (City Fibre)

Chris-TalkTalk — Thu, 16 Mar 2023 08:47:59 GMT

Hi OSW34,

Can you add your address to the private notes section of your community profile and we'll take a look at this for you

Chris

Re: Full Fibre 900 (City Fibre)

OSW34 — Thu, 16 Mar 2023 09:08:14 GMT

Details added Chris

Re: Full Fibre 900 (City Fibre)

Chris-TalkTalk — Thu, 16 Mar 2023 11:06:19 GMT

Hi OSW34,

Thanks for that. Your profile looks correct so could you switch the ONT off for 30 minutes then switch back on and retest. If there's no improvement please let us know

Chris

Re: Full Fibre 900 (City Fibre)

OSW34 — Thu, 16 Mar 2023 12:06:11 GMT

Off and back on, Speedtest now sitting at 94.75 download and 94.54 upload. Ran on Laptop with gigabit connection to Eero

Re: Full Fibre 900 (City Fibre)

Chris-TalkTalk — Thu, 16 Mar 2023 13:15:41 GMT

OK thanks for trying that. I've sent you a PM to confirm some details so that we can look into this further

Chris