topic Re: Line issue in Fibre

Line issue

debbiec — Tue, 14 Mar 2023 22:01:26 GMT

I have reported via the online portal via network test a fault 3 times now.

Each time the fault clears (assume done). Same issue with very very slow internet speeds so run another check only for it to tell me there is a fault and it is being dealt with!

What is going on?

Re: Line issue

Gliwmaeden2 — Tue, 14 Mar 2023 23:33:51 GMT

You are absolutely right to follow this up, @debbiec.

There are sometimes rather strange results on My Connection, with no explanation for the fault disappearing but reappearing when you run the test. No explanation about what is being done about it ....

Staff reply during the day, Monday to Friday.

Re: Line issue

Karl-TalkTalk — Wed, 15 Mar 2023 07:45:47 GMT

Hi @debbiec

All tests are currently clear, but I can't see the router online, are you turning this off ?

Thanks

Karl.

Re: Line issue

debbiec — Wed, 15 Mar 2023 18:16:50 GMT

No, the router is on 24/7

Even slower todfay

Re: Line issue

Debbie-TalkTalk — Thu, 16 Mar 2023 06:41:51 GMT

Hi Debbie

Have we recently sent you a new router for testing?

Re: Line issue

Debbie-TalkTalk — Fri, 17 Mar 2023 07:44:53 GMT

Hi Debbie

Would you like me to send a new router for testing?

Thanks