topic Re: DNS Server issues in Fibre

DNS Server issues

stephenfreeman — Mon, 27 Feb 2023 15:22:37 GMT

Good Afternoon

Am getting a little fed up with DNS errors, which seem to make no sense.

1) Openreach have checked the line so we can ruile that out.

2)I have checked the log and it doesn't make sense

Basically the errors are relating to websites that I visit but am not visiting at the time of the outage

How does this make sense? I mean how can there be an error on a name resolution which isn't being requested?

The white light on the router stays on.

Usually the error goes away all by itself.

Still confused

Re: DNS Server issues

Chris-TalkTalk — Mon, 27 Feb 2023 15:31:09 GMT

Hi Stephen,

Do you notice a drop in connection when you're accessing the Internet?

Chris

Re: DNS Server issues

stephenfreeman — Mon, 27 Feb 2023 16:10:48 GMT

If I get a DNS error then the internet goes down. But why does the log say there is a failure with said websites when I am not trying to access them?

Re: DNS Server issues

Debbie-TalkTalk — Tue, 28 Feb 2023 06:48:35 GMT

Hi Stephen

I will ask our Devices Team to upgrade your firmware to the latest version to see if this helps and I will post back to confirm once the firmware has been updated.

Thanks

Debbie

Re: DNS Server issues

stephenfreeman — Tue, 28 Feb 2023 07:05:48 GMT

I understand it is already upto date.

The only thing that occurs to me is that it might not be handling the cache properly somehow as being the explanation why it is trying to resolve previously visited websites domain names.

Re: DNS Server issues

Debbie-TalkTalk — Tue, 28 Feb 2023 07:09:09 GMT

Hi Stephen

Your router firmware shows 136 and 158 is the latest version.

Re: DNS Server issues

stephenfreeman — Tue, 28 Feb 2023 08:57:15 GMT

When I was on chat a few days I was told it was upto date and when I looked at the router settings it also claimed to be upto date.

Perhaps it will help.

Re: DNS Server issues

Debbie-TalkTalk — Tue, 28 Feb 2023 08:58:32 GMT

Hi Stephen

Apologies for this.

I will post to confirm once the firmware has been updated. Please can you leave your router switched on without being rebooted.

Thanks

Debbie

Re: DNS Server issues

Debbie-TalkTalk — Thu, 02 Mar 2023 07:11:20 GMT

Hi Stephen

I'm sorry for the delay. We are experiencing an issue updating the firmware at the moment.

I will post back to confirm once the firmware update has been completed.

Re: DNS Server issues

Debbie-TalkTalk — Fri, 03 Mar 2023 07:16:51 GMT

Hi Stephen

I've been advised by our Devices Team that we are still experiencing an issue pushing the update out to routers and this should be resolved within the next week.

Will it be ok if I try this again next week?

Re: DNS Server issues

Debbie-TalkTalk — Wed, 08 Mar 2023 08:14:44 GMT

Hi Stephen

Sorry for the delay.

We are still experiencing issues updating the firmware. I will keep trying this and I will post back to confirm once the firmware has updated.

Thanks

Re: DNS Server issues

Debbie-TalkTalk — Mon, 13 Mar 2023 06:34:28 GMT

Hi Stephen

Sorry for the delay.

We are still experiencing issues updating the firmware. I will keep trying this and I will post back to confirm once the firmware has updated.

Thanks

Re: DNS Server issues

Debbie-TalkTalk — Fri, 17 Mar 2023 11:22:31 GMT

Hi Stephen

Our Devices Team have advised that updates on the firmware should now be available within the next 2 weeks.

We are currently still experiencing issues updating the router firmware.

Thanks

Re: DNS Server issues

stephenfreeman — Tue, 21 Mar 2023 16:16:55 GMT

I would add that I think it is the router rather than anything else. When it drops I cannot even log onto it never mind anything else.

Am going to try my own router I think, loathe to do that though as the wifi signal isn't as strong as the Talktalk router, when its working.

Re: DNS Server issues

Karl-TalkTalk — Tue, 21 Mar 2023 16:28:25 GMT

would you like to try a replacement router ?

Karl.

Re: DNS Server issues

stephenfreeman — Tue, 21 Mar 2023 16:36:24 GMT

Yes, I would like to give it a go, at least then I will hopefully know if it is the actual router or the model that's the problem

Re: DNS Server issues

Debbie-TalkTalk — Wed, 22 Mar 2023 06:54:31 GMT

Hi Stephen

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how you get on.

Thanks

Debbie

Re: DNS Server issues

Debbie-TalkTalk — Thu, 23 Mar 2023 09:42:39 GMT

Hi Stephen

We should now be able to update the firmware, please let us know once you have received and connected the new router.

Thanks

Debbie

Re: DNS Server issues

stephenfreeman — Fri, 24 Mar 2023 11:42:29 GMT

Hi,

Just checked today and note that firmware still appears to be the same as yet, though the DNS errors seem to have largely gone away, those that remain are probably correct. Download speed appears much better this morning as well approx 79mb, which is 9 more than it was, both in excess of what is promised.

Re: DNS Server issues

Debbie-TalkTalk — Fri, 24 Mar 2023 11:47:26 GMT

Hi Stephen

Thanks for your reply.

Please can you continue to monitor the connection over the weekend and I will check in again with you on Monday.

Debbie