topic Fibre Upgrade - do i need to change Router settings? in Fibre

Fibre Upgrade - do i need to change Router settings?

Chouxie — Fri, 17 Mar 2023 12:34:31 GMT

Hello,

I just recently had the fibreoptic upgrade to the property. The engineers said that anything up to the new terminal point is working (all indicator lights are lit green).

The connection to the Talk Talk Hub (DG8041W, firmware version: v1.05t) is still currently connected via VDSL mode (broadband over phoneline). When I disconnect the phone line as advised by the upgrade engineer to trst fibre connection, the hub fails to establish the internet connection via the fibre terminal.

As it was a free upgrade, and I am not signed up to fullfibre broadband, was this upgrade just to get ready for the switchover from analogue phone lines in 2025?

Do I need to change any settings manually? The router WAN connection is set to Auto (VDSl or WAN), and the WAN connection setting is Route mode.

Thank you in advance for any advice.

Re: Fibre Upgrade - do i need to change Router settings?

Debbie-TalkTalk — Fri, 17 Mar 2023 12:45:20 GMT

Hi Chouxie

Apologies for this.

I've made a change on our side, please can you retest in 30 minutes?

Re: Fibre Upgrade - do i need to change Router settings?

Debbie-TalkTalk — Fri, 17 Mar 2023 14:14:38 GMT

Hi Chouxie

How are you getting on?

Re: Fibre Upgrade - do i need to change Router settings?

Chouxie — Fri, 17 Mar 2023 18:23:48 GMT

Hi Debbie-TalkTalk

Thank you, apologies for the lateness, whatever sorcery was done has allowed the router to establish a internet connection with the fibre terminal. Wow, 1000Mpbs according to the router dashboard.

Thank you

Re: Fibre Upgrade - do i need to change Router settings?

Debbie-TalkTalk — Mon, 20 Mar 2023 06:36:26 GMT

Hi Chouxie

I'm so glad to hear that this is now working ok 🙂

If you do experience any further issues then please let us know.

Thanks again.

Debbie

Re: Fibre Upgrade - do i need to change Router settings?

Chouxie — Mon, 20 Mar 2023 11:12:21 GMT

Hi Debbie,

It has been very stable over the weekend, done a connection test at the router speedtest showing a connection speed of 76Mbps. Didn't realise the 1000Mbps was the capability of the actual LAN port.

Thank you and your team very much for all your help.

Re: Fibre Upgrade - do i need to change Router settings?

Debbie-TalkTalk — Mon, 20 Mar 2023 11:18:10 GMT

Hi Chouxie

Your wireless speed tests should be faster, please can you power down the TT router for a full 30 minutes and then run another wireless speed test?

Re: Fibre Upgrade - do i need to change Router settings?

Chouxie — Mon, 20 Mar 2023 11:39:48 GMT

Thanks Debbie,

The speed is fine, the connection is working better than predicted/expected 🙂

Re: Fibre Upgrade - do i need to change Router settings?

Debbie-TalkTalk — Mon, 20 Mar 2023 11:46:38 GMT

Hi Chouxie

Great 🙂

If you do experience any further issues then please let us know.

Debbie