topic Re: Line speed in Fibre

Line speed

Srooi — Tue, 07 Mar 2023 15:02:06 GMT

Hi There

My line speed to my router has dropped from 37mbps to around 27 mbps in the last 5 weeks, I know we had some power problems that meant my router kept rebooting many times in a 24 hour period, I think this leads to automatic profile changes as the thought is the line is instable, how can I get my profile checked and settings changed as I see no easy way to speak to anyone in the technical team?

Tia

Steve

Re: Line speed

Chris-TalkTalk — Tue, 07 Mar 2023 15:08:49 GMT

Hi Steve,

Line test is passing but I can see that the line management system (DLM) moved you to a slower profile. Is your router currently connected to your test socket if you have one? - Your guide to main phone sockets - TalkTalk Help & Support

Chris

Re: Line speed

Srooi — Tue, 07 Mar 2023 15:10:32 GMT

Hi Chris, not in test socket, I don't have one.

Re: Line speed

Chris-TalkTalk — Tue, 07 Mar 2023 15:11:53 GMT

How many telephone sockets do you have? Which type of master socket do you have?

Re: Line speed

Srooi — Tue, 07 Mar 2023 15:15:46 GMT

Hi Chris

Openreach adsl v10 socket, one phone socket (don't use the phone), can you not just change my profile the line has always been very stable just power issues some weeks ago? The line has always ran at around 37mbps even with the previous supplier which as Sky for a number of years.

Re: Line speed

Chris-TalkTalk — Tue, 07 Mar 2023 15:20:11 GMT

OK thanks, sorry no, I can't change your profile. Do you have a telephone that you can test with, to check the line for noise?

Chris

Re: Line speed

Srooi — Tue, 07 Mar 2023 15:26:43 GMT

Tried hooking a phone up but seems to be dead

Re: Line speed

Chris-TalkTalk — Tue, 07 Mar 2023 15:31:53 GMT

Thanks, telephone line test is clear, so just to confirm, if you connect your telephone to the master socket via a micro-filter the line is dead, no dial tone?

Chris

Re: Line speed

Srooi — Tue, 07 Mar 2023 16:38:51 GMT

Does this have a limit to replies as I have sent two replies but they don't seem to have been sent, I have a phone connected and can hear a tone, phone is a little dodgy though.

Re: Line speed

AllyM — Tue, 07 Mar 2023 18:56:56 GMT

@Srooi ,

I don't mean to insult your intelligence, but if you are trying to reply to the email notifications, your replies won't go anywhere or do anything. The emails are simply notifications telling you that someone has posted on a forum topic.

Re: Line speed

Srooi — Tue, 07 Mar 2023 19:34:00 GMT

Hi Ally

No I was replying through the web portal, maybe timed out, I have added a reply since, very strange and no insult taken, in fact I appreciate your input :0)

Re: Line speed

Debbie-TalkTalk — Wed, 08 Mar 2023 07:21:36 GMT

Hi Srooi

Thanks for your reply.

Would it be possible to post a photo of your master socket on this thread?

Re: Line speed

Srooi — Wed, 08 Mar 2023 13:30:06 GMT

Pic as required.

Thanks

Re: Line speed

Debbie-TalkTalk — Wed, 08 Mar 2023 13:33:55 GMT

Hi Srooi

Thank you. This socket should have a test socket underneath the face plate.

If you remove the screws on either side then can you gently remove the cover to expose the test socket?

Re: Line speed

Srooi — Wed, 08 Mar 2023 13:48:05 GMT

Not sure if this is what you mean, only socket available :0)

Re: Line speed

Srooi — Wed, 08 Mar 2023 13:51:01 GMT

I have connected the phone directly to it and have dial tone

Re: Line speed

Debbie-TalkTalk — Wed, 08 Mar 2023 13:53:15 GMT

Hi Srooi

That's great thank you.

Would it be ok to connect the filter, phone and router at the test socket for 48hrs to see if DLM starts to make changes to the line profile/speed whilst in this set up?

Re: Line speed

Srooi — Wed, 08 Mar 2023 14:01:01 GMT

Hi Debbie

Sure just need to get a filter as I have mentioned this has a built in filter however I have a new filter so all done.

Shows same line speed as before but lets wait and see :0)

Really appreciate your help, hopefully we can get back to the 36-38mbps I know the line can supply not the 27 I'm getting now.

Steve

Re: Line speed

Srooi — Wed, 08 Mar 2023 14:04:56 GMT

Re: Line speed

Debbie-TalkTalk — Wed, 08 Mar 2023 14:14:48 GMT

Hi Steve

Thank you. I will check the connection stats again on Friday and I will post back on this thread.

Debbie 🙂