topic Re: HomeSafe not working in Fibre

HomeSafe not working

TyGold — Wed, 15 Mar 2023 15:54:47 GMT

Team, anyone having issues with HomeSafe, mine no longer seems to be working. I have reset all the DNSs to default but still no luck.

I am currently using the TalkTalk Hub 2 (version SG4K100136 - Sagemcom - FAST 5464 -1 T4 ) on Fibre 65.

Any help will be appreciated.

Thanks

Re: HomeSafe not working

Debbie-TalkTalk — Thu, 16 Mar 2023 07:12:42 GMT

Hi TyGold

I'm sorry to hear this.

Just to confirm, you are using TalkTalk DNS?

Have you also had a look at this help page Common fixes for HomeSafe - TalkTalk Help & Support

Re: HomeSafe not working

Debbie-TalkTalk — Mon, 20 Mar 2023 10:10:11 GMT

Hi TyGold

Do you still need help with this?

Thanks

Debbie

Re: HomeSafe not working

TyGold — Tue, 21 Mar 2023 07:57:22 GMT

Hi Debbie, thanks for following up. It seems to work fine over WiFi, but any computer connected via Ethernet (via a powerline adaptor) seems to be able to bypass the restrictions.

Is this meant to be the case?

Thanks

Re: HomeSafe not working

TyGold — Tue, 21 Mar 2023 07:58:27 GMT

To confirm, I am using the TalkTalk DNS settings.

Re: HomeSafe not working

Chris-TalkTalk — Tue, 21 Mar 2023 08:38:49 GMT

Hi TyGold,

Are you able to test with an Ethernet cable rather than the powerline adapters, to see if it's an Ethernet issue rather than a PLA issue?

Chris