topic Re: Internet Drops when it Rains in Fibre

Internet Drops when it Rains

Tsara — Tue, 21 Mar 2023 15:05:49 GMT

So every time it rains, without fail, my internet will drop, and then will take 5 to 10 minutes to reconnect. It will stay stable until it stops and starts raining again in which the connection will drop again. This has been an issue for quite a while now.

I have found online a few people have had this same problem, and the consensus over on the BT forums is that the likely culprit is corroded line joint which is broken when it rains.

Re: Internet Drops when it Rains

Chris-TalkTalk — Tue, 21 Mar 2023 15:17:58 GMT

Hi Tsara,

Sorry to hear that you're experiencing problems with your service. Line test is passing but I can see that there have been some disconnections. Do you experience any problems with your telephone service when it's been raining, any noise on the line?

Chris

Re: Internet Drops when it Rains

Tsara — Tue, 21 Mar 2023 15:32:30 GMT

I've never tested the phone or any line tests during the rain when it drops. As I normally wait it out. I'm expecting some rain later on tonight, so I can run some tests then. .

Re: Internet Drops when it Rains

Chris-TalkTalk — Tue, 21 Mar 2023 15:36:31 GMT

OK thanks. please let us know how you get on

Chris

Re: Internet Drops when it Rains

Tsara — Wed, 22 Mar 2023 16:22:33 GMT

Tests report that my line is still fine, will probably need to wait until it rains next time to try again. Though, the house I'm in is over 100 years old, and I'm not sure how old the phone line is also. Frustrating problem.

Re: Internet Drops when it Rains

Tsara — Wed, 22 Mar 2023 22:42:51 GMT

It rained again today and the internet dropped, as soon as I got back online I ran the line test and it detected a fault.

Re: Internet Drops when it Rains

Anonymous — Thu, 23 Mar 2023 06:55:29 GMT

Morning,

I've run a few tests on the line now which hasn't detected a fault and I can see 1 re-connection on the line. Would you say that the connection was dropping more often than this?

Thanks

Re: Internet Drops when it Rains

Tsara — Thu, 23 Mar 2023 06:59:54 GMT

Seems to be quite consistent when it rains. But only at the onset of rain then it's fine during the rain. I ran a line test immediately after a disconnect from the rain, and it claimed to have a found a fault, then ran another longer line test, by which time the line was stable again as the rain had continued, and the internet had came back up.

Re: Internet Drops when it Rains

Chris-TalkTalk — Thu, 23 Mar 2023 08:16:10 GMT

Have you noticed if the light changes on the router when the connection drops?

Chris

Re: Internet Drops when it Rains

Tsara — Thu, 23 Mar 2023 08:46:42 GMT

Yes, the light goes orange on the hub when it drops, and it will flash orange until the connections comes back up.

Re: Internet Drops when it Rains

Chris-TalkTalk — Thu, 23 Mar 2023 09:45:28 GMT

OK thanks. We can arrange an engineer visit to look into this, if you'd like us to do this please let us know and we'll confirm some details with you

Chris

Re: Internet Drops when it Rains

Tsara — Thu, 23 Mar 2023 11:05:38 GMT

Yes, I'd like to arrange an engineer vision thank you.

Re: Internet Drops when it Rains

Chris-TalkTalk — Thu, 23 Mar 2023 11:08:57 GMT

OK if you'd like us to book the engineer can you confirm:

That you accept potential Engineers charges
Provide availability, either AM (8am to 1pm) or PM (1pm to 6pm) between Monday to Friday.
Confirm your mobile number

I've also sent you a PM to confirm some other details

Thanks

Chris

Re: Internet Drops when it Rains

Chris-TalkTalk — Thu, 23 Mar 2023 13:44:09 GMT

Hi Tsara,

I've booked the appointment for tomorrow morning - March 24 2023, AM - please let us know how you get on

Chris

Re: Internet Drops when it Rains

Tsara — Fri, 24 Mar 2023 11:29:00 GMT

The engineer replaced my phone line. He said it was brittle and old and was mostly crumbling away. I'm optimistic that the problem is resolved and no more disconnects when it rains, but will need to wait until it rains.

Re: Internet Drops when it Rains

Chris-TalkTalk — Fri, 24 Mar 2023 11:39:37 GMT

That's great news Tsara, thanks for letting me know 🙂

Chris