topic Re: New power cable for WiFi hub in Fibre

New power cable for WiFi hub

leerudd — Sun, 19 Mar 2023 01:17:46 GMT

Hi,

There was a brief power cut in Edinburgh and my WiFi stopped working. I have tried restarting the box, trying a different socket and everything else but the hub will not turn on. I think the fuse may have blown in the adapter/power cable. Is it possible to have a replacement sent out as soon as possible? I work from home so need WiFi. Thanks

Re: New power cable for WiFi hub 2

leerudd — Sun, 19 Mar 2023 01:17:27 GMT

Just to add I would be happy to source a replacement cable for myself if that is quicker I just need to know what cable to get, I believe it's a Sagemcom WiFi hub

Re: New power cable for WiFi hub 2

Chris-TalkTalk — Mon, 20 Mar 2023 07:26:07 GMT

Hi leerudd,

I've ordered a replacement, it should be with you within a couple of days, you'll also receive a returns bag to send the old router back in

Chris

Re: New power cable for WiFi hub

leerudd — Mon, 20 Mar 2023 09:20:16 GMT

Thanks Chris.

Is there any chance you could direct message me some sort of tracking number so I can be in for the delivery or would it maybe fit through the post box?

Re: New power cable for WiFi hub

Chris-TalkTalk — Mon, 20 Mar 2023 09:35:16 GMT

No problem. It should fit through the post box and most arrive next working day 🙂

Chris

Re: New power cable for WiFi hub

Anonymous — Fri, 24 Mar 2023 08:11:20 GMT

Hello,

Just checking back in to see how you're getting on?

Thanks