topic Re: Installation date confirmation? in Fibre

Installation date confirmation?

DHA_UK — Wed, 29 Mar 2023 09:46:24 GMT

I signed up for full fibre on Sunday. I got the welcome email and it said my install date would be confirmed via another email, this hasn't happened yet. What is the normal wait time for this confirmation?

Re: Installation date confirmation?

Chris-TalkTalk — Wed, 29 Mar 2023 11:23:24 GMT

Hi DHA_UK,

Could I just ask, have you checked your email junk/trash spam folders for the email?

Chris

Re: Installation date confirmation?

DHA_UK — Wed, 29 Mar 2023 12:17:10 GMT

Hi Chris

yes have checked and unfortunately no email to confirm appointment. I have the order and direct debit emails so some appear to be arriving.

thanks

Re: Installation date confirmation?

Chris-TalkTalk — Wed, 29 Mar 2023 12:24:59 GMT

OK thanks. Are you a new TalkTalk customer or do you already have a different service with us?

Chris

Re: Installation date confirmation?

DHA_UK — Wed, 29 Mar 2023 12:25:51 GMT

Hi again Chris. New customer

Re: Installation date confirmation?

Chris-TalkTalk — Wed, 29 Mar 2023 12:35:56 GMT

OK thanks. Could you add your order number to the private notes section of your community profile and I'll take a look at this for you

Chris

Re: Installation date confirmation?

DHA_UK — Wed, 29 Mar 2023 12:50:42 GMT

Have added it to the private notes section on my profile. Thank you

Re: Installation date confirmation?

Chris-TalkTalk — Wed, 29 Mar 2023 12:54:12 GMT

Thanks, is this a City Fibre installation? If it is then could you add the first line of your address and postcode to the private notes section

Thanks

Chris

Re: Installation date confirmation?

DHA_UK — Wed, 29 Mar 2023 15:31:32 GMT

Im not sure if it is city fibre. But have added the information on my profile

Re: Installation date confirmation?

Chris-TalkTalk — Thu, 30 Mar 2023 06:15:08 GMT

OK thanks, I'll take a look at this now

Chris

Re: Installation date confirmation?

Chris-TalkTalk — Thu, 30 Mar 2023 06:28:26 GMT

Hi DHA_UK,

I've found your account, I've sent you a PM to confirm some details so that we can discuss this further

Chris