topic Re: Persistent Fibre 65 Sync Speed Drops in Fibre

Persistent Fibre 65 Sync Speed Drops

jettalk — Thu, 30 Mar 2023 10:21:53 GMT

Since early February I have been having sync speed drops on my service. Since installation I have had no trouble, sync speed always 70+/19+ Mbps until recently.

Your fault check reported a problem (REP 12557971). This problem continued until late February, after several router reboots which always restored the download speed to the usual 70+Mbps, the upload speed always maintained 19+ Mbps.

Things settled down until 25/3/23 when the problem reoccurred (REP 12689431). Speeds as low as 37.8 Mbps . Another test today (REP 12704472) reported further problems despite your test page indicating the problem had been cured. Speed this morning was 37.8 Mbps , a reboot showed 78.2 Mbps.

Please escalate this problem. Is it an TT or OR problem or a router problem ?

Re: Persistent Fibre 65 Sync Speed Drops

Chris-TalkTalk — Thu, 30 Mar 2023 11:40:34 GMT

Hi jettalk,

This type of issue is usually caused by increased noise/interference on the line causing the router to lose sync and resync at a lower speed - is your router currently connected to your test socket? - Your guide to main phone sockets - TalkTalk Help & Support

Chris

Re: Persistent Fibre 65 Sync Speed Drops

jettalk — Thu, 30 Mar 2023 11:56:27 GMT

Hello Chris,

It is NOT connected to the test socket.

Re: Persistent Fibre 65 Sync Speed Drops

Chris-TalkTalk — Thu, 30 Mar 2023 11:57:54 GMT

OK thanks, how many telephone sockets do you have? Do you have anything connected to your telephone socket(s) in addition to your router?

Chris

Re: Persistent Fibre 65 Sync Speed Drops

jettalk — Thu, 30 Mar 2023 12:05:08 GMT

We have only one socket. Telephone is the only other device.

Re: Persistent Fibre 65 Sync Speed Drops

jettalk — Thu, 30 Mar 2023 12:07:48 GMT

Sorry, replied to wrong message. We have only one socket. Telephone is the only other device.

Re: Persistent Fibre 65 Sync Speed Drops

Chris-TalkTalk — Thu, 30 Mar 2023 12:10:25 GMT

Are you experiencing any problems with your telephone service, any noise on the line?

Chris

Re: Persistent Fibre 65 Sync Speed Drops

jettalk — Thu, 30 Mar 2023 12:12:43 GMT

We never use the phone for outgoing calls and receive very few incoming calls, so I can't comment on noise on the line.

Re: Persistent Fibre 65 Sync Speed Drops

jettalk — Thu, 30 Mar 2023 12:19:29 GMT

I have just tried dialling 1428 (call rejection service). Line is clear of any noise.

Re: Persistent Fibre 65 Sync Speed Drops

Chris-TalkTalk — Thu, 30 Mar 2023 12:22:39 GMT

OK thanks. Could you try connecting the router to the test socket and monitor to see if the speed continue to drop. If it does then we can arrange an engineer visit to investigate

Chris

Re: Persistent Fibre 65 Sync Speed Drops

jettalk — Thu, 30 Mar 2023 12:28:41 GMT

OK will do. Unfortunately we are going away for few days so it may some time before I can get back to you.

Thanks for your help so far.

Re: Persistent Fibre 65 Sync Speed Drops

Anonymous — Thu, 30 Mar 2023 12:36:32 GMT

Hello,

No problem, please let us know how you get on.

Thanks

Re: Persistent Fibre 65 Sync Speed Drops

Karl-TalkTalk — Thu, 06 Apr 2023 13:42:57 GMT

Any Issues ? Do you need our assistance with this ?

Thanks

Karl.