topic WIFI Hub Connected speed v actual speed in Fibre

WIFI Hub Connected speed v actual speed

DStar — Thu, 30 Mar 2023 20:14:32 GMT

My WiFi hub is connected to BT network at 66MB but my connected speed on from Lan port to W10 laptop is 53MB with only device connected (for testing) , is this usual ? Seems quite a loss in speed.

Does anyone know latest version of firmware / hardware / software for the WIFI Hub ?

Many thanks

Re: WIFI Hub Connected speed v actual speed

Anonymous — Fri, 31 Mar 2023 05:40:55 GMT

Morning,

Apologies for the confusion, are you a TalkTalk or BT customer?

Thanks

Re: WIFI Hub Connected speed v actual speed

DStar — Fri, 31 Mar 2023 06:09:23 GMT

Hi Michelle

Yes I'm a Talk Talk customer, sorry I meant connected to BT OpenReach managed network

Thanks

Re: WIFI Hub Connected speed v actual speed

Anonymous — Fri, 31 Mar 2023 06:13:06 GMT

Morning,

I see, thanks for confirming. Is this speed test wired or wireless? Would you like us to check your connection stats for you?

Thanks

Re: WIFI Hub Connected speed v actual speed

DStar — Fri, 31 Mar 2023 07:57:51 GMT

Hi Michelle

It's wired Windows 10 laptop, just so I could eliminate WiFi interference causing speed reduction. When tested it was the only device connected

Thanks

Re: WIFI Hub Connected speed v actual speed

Anonymous — Fri, 31 Mar 2023 08:00:11 GMT

Hello,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Re: WIFI Hub Connected speed v actual speed

DStar — Fri, 31 Mar 2023 08:16:33 GMT

Hi Michelle

Profile updated thanks 🙂

Re: WIFI Hub Connected speed v actual speed

Anonymous — Fri, 31 Mar 2023 08:24:23 GMT

Hello,

Thank you. I've run a test on the line now which hasn't detected a fault and I can see that the sync speed has increased slightly over the last week. The throughput speeds are usually around 80% of the sync speed. Could you try powering down the router for a full 30 minutes and then retest the speeds again please as this will reset the current session and can often increase the throughput speeds.

Thanks

Re: WIFI Hub Connected speed v actual speed

DStar — Fri, 31 Mar 2023 08:31:50 GMT

Hi Michelle

Thanks for testing it so quickly, much appreciated 🙂

I'll try that later. Is there a possibility restarting after 30 mins could give me a slower session ?

Whats the latest version of firmware / hardware / software for the WIFI Hub ?

Thanks

Re: WIFI Hub Connected speed v actual speed

Anonymous — Fri, 31 Mar 2023 08:37:30 GMT

Hi,

No problem 🙂 Usually after a 30 minute router power down the throughput speeds should increase slightly. The current firmware for the Sagemcom wifi hub is V158 but we do have a newer version coming hopefully in April.

Thanks