topic Re: New broadband in Fibre

New broadband

Micko07 — Wed, 29 Mar 2023 19:20:32 GMT

Hi all.new member. Recently upgraded to the 150 fibre deal after my old contract finished. Was told i would receive an eero router aswell. Absolutely nothing has happened. No new equipment or nothing concerning the 150 fibre deal. The only thing that happened last weekend, was 2 open reach engineers turned up on Sunday morning to install a new line, and master socket, which I already had. They went away. Since then nothing Absolutely nothing. My next move?.

Re: New broadband

Chris-TalkTalk — Thu, 30 Mar 2023 07:30:44 GMT

Hi Micko,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

Re: New broadband

Micko07 — Fri, 31 Mar 2023 19:35:45 GMT

Hi. Thanks for getting back to me. My profile is contactable as it is. I am not interested in badges!. I want this sorry situation i am in, sorted. A really disgusting customer service team, that does nothing to help in any way. Everything goes round in circles and i end up absolutely, no further. From having 2 open reach engineers come 2 install a line and master socket on a Sunday morning, that was already there!. Also still Waiting from 20 March for an eero delivery. Shocking in every way. Talk Talk customer service is real bad. Trying the community as a last resort. Mick Wilkes

Re: New broadband

Micko07 — Fri, 31 Mar 2023 19:41:37 GMT

The profile is already there!

Re: New broadband

Micko07 — Fri, 31 Mar 2023 19:46:02 GMT

I have a community profile set up. You are as bad as Talk Talk customer service!!!. Really awful. Will leave it here.

Re: New broadband

Gliwmaeden2 — Fri, 31 Mar 2023 20:17:06 GMT

@Micko07, there must have been something missing in the profile for staff to have asked - the phone number has to be the Talktalk landline number.

You can add the Account number anyway instead. SAVE CHANGES.

Staff are on here during the day Monday to Friday, so sadly no follow up now before Monday.

Re: New broadband

Micko07 — Sat, 01 Apr 2023 11:58:09 GMT

Ok. Thanks for all your replies. Please take in mind, my supposedly new contract is 150 fibre, broadband only. No landline, so i don't have a talktalk number obviously. So why ask for one? This matter is incredibly stressful. I just need help. Probably, not gonna happen though is it?. Tried anyway.

Re: New broadband

Gliwmaeden2 — Sat, 01 Apr 2023 13:26:06 GMT

Some Fibre contracts do keep a phone number, @Micko07, so until staff are told they are more likely to ask for it for identification of the account.

It's only relatively recently that they have actually mentioned just to put the account number in, as more customers are in the same situation as yourself.

Staff will help you after the weekend.

Re: New broadband

Chris-TalkTalk — Mon, 03 Apr 2023 07:03:31 GMT

Hi Micko07,

I've sent you a PM to confirm some details so that we can look into this further

Thanks

Chris