topic Re: Intermittent connection for a few days, now no WAN IP available. in Fibre

Intermittent connection for a few days, now no WAN IP available.

gdmack — Sun, 02 Apr 2023 23:17:09 GMT

over the last few days my connection has been degraded with frequent drop outs and lower throughput over my home LAN, often dropping to <1mbps dl/ul. Today, my connection died and has not restored.

running a line test reports a problem with my router, I have tried with multiple different known-good routers (nest Wi-Fi, eero) and cannot establish a WAN connection.

my openreach modem shows lan,dsl and power lights as usual.

is there an issue at talk talk end?

Re: Intermittent connection for a few days, now no WAN IP available.

Debbie-TalkTalk — Mon, 03 Apr 2023 07:28:56 GMT

Hi gdmack

I'm really sorry to hear this.

I've completed a line test which hasn't detected any faults but I can see re connections on the line.

If you have tested with different routers, cables and filters and the connection is still dropping then the next step will be an Openreach engineer visit.

Would you like me to arrange this visit?

Re: Intermittent connection for a few days, now no WAN IP available.

gdmack — Mon, 03 Apr 2023 22:25:07 GMT

Yes, please can you arrange for an engineer visit?

thanks,

Gordon

Re: Intermittent connection for a few days, now no WAN IP available.

Chris-TalkTalk — Tue, 04 Apr 2023 06:07:19 GMT

Hi Gordon,

If you'd like us to arrange the engineer visit can you confirm:

That you accept potential Engineers charges
Provide availability, either AM (8am to 1pm) or PM (1pm to 6pm) between Monday to Friday.
Confirm your mobile number

I've sent you a PM to confirm some other details

Thanks

Chris

Re: Intermittent connection for a few days, now no WAN IP available.

gdmack — Wed, 05 Apr 2023 14:06:49 GMT

Yes, please can you arrange an openreach engineer visit?

Re: Intermittent connection for a few days, now no WAN IP available.

Chris-TalkTalk — Wed, 05 Apr 2023 14:13:12 GMT

Thanks, that's fine now but could you also confirm that you accept potential engineer charges and let us know when you can be available for the visit

Thanks

Chris