topic Re: My new router in Fibre

My new router

Sallyuk65 — Wed, 29 Mar 2023 06:48:34 GMT

I got my new sagemcom router yesterday and it is not as fast as my old Huawei hg633 router I have a guaranteed speed of 37mbps but only get 33mbps on my new router

Re: My new router

Debbie-TalkTalk — Wed, 29 Mar 2023 08:03:56 GMT

Hi Sallyuk65

Please can you keep the new router powered up for 48hrs whilst DLM monitors the connection and adjusts the profile/speed with this router connected.

Please can you add your name and TalkTalk landline number to your Community Profile and I will check the connection stats/speed again on Friday and I will post back on this thread.

Thanks

Re: My new router

Sallyuk65 — Wed, 29 Mar 2023 08:58:52 GMT

Ok thank you I have added my details

Re: My new router

Debbie-TalkTalk — Wed, 29 Mar 2023 09:02:25 GMT

Hi Sallyuk65

It's not bringing up any line details. Have you added the correct number? (please do not post the number on this thread)

Thanks

Re: My new router

Sallyuk65 — Wed, 29 Mar 2023 15:49:11 GMT

Hi Debbie yes sorry I added it wrong it should be there properly now thanks

Re: My new router

Debbie-TalkTalk — Thu, 30 Mar 2023 06:34:58 GMT

Hi Sallyuk65

Thank you. I can see re connections on the line, is the connection dropping?

Do you use your landline? Is this working ok?

Debbie

Re: My new router

Sallyuk65 — Thu, 30 Mar 2023 08:01:37 GMT

I do not normally use the landline so I don't know the internet was first on 33mbps but I only get a 31mpbs now so it as drop a little but I should get a guaranteed 37mbps thanks

Re: My new router

Debbie-TalkTalk — Thu, 30 Mar 2023 08:07:37 GMT

Hi Sallyuk65

Thanks for your reply.

Because the connection is dropping then the speed wont increase as DLM will be trying to stabilise the connection by reducing the speed.

Is the new router connected at the test socket at the moment?

Re: My new router

Sallyuk65 — Thu, 30 Mar 2023 08:16:11 GMT

Yes I is connected via the test socket but I am not home right now not while tea time

Re: My new router

Debbie-TalkTalk — Thu, 30 Mar 2023 08:22:08 GMT

Hi Sallyuk65

Ok, the next step will be an Openreach engineer visit to the property. Would you like me to arrange this visit?

Re: My new router

Sallyuk65 — Thu, 30 Mar 2023 08:44:38 GMT

The old router worked fine so I do not think it's the line it could be the new router is the line showing a fault if not it will cost me for an engineer so want to a void this I can try old router again when I get home see if the speed is higher on that first thanks

Re: My new router

Debbie-TalkTalk — Thu, 30 Mar 2023 08:45:29 GMT

Hi Sallyuk65

Why was the router replaced?

Re: My new router

Sallyuk65 — Thu, 30 Mar 2023 08:58:47 GMT

Yes I only got the new router on Tuesday it was replaced because it drop on wireless connection but not on wired when I talk to someone they said it is a an old router 2016 and sent me out a new one they wanted me to send old one back but I get better speed for my wired talk talk televison box don't want to send it back if new router gives me less speed

Re: My new router

Debbie-TalkTalk — Thu, 30 Mar 2023 08:58:47 GMT

Hi Sallyuk65

Thanks for your reply. It looks like it may be dropping on wired too.

If you connect the old router again then we can check the connection stats.

Re: My new router

Sallyuk65 — Thu, 30 Mar 2023 09:21:17 GMT

The new router is the one that is on right now so it's the new router that droped on wire I am out right now so will try old router when I get home later today will message here when I have connected it thanks

Re: My new router

Debbie-TalkTalk — Thu, 30 Mar 2023 09:46:46 GMT

Hi Sallyuk65

Thank you.

Debbie

Re: My new router

Sallyuk65 — Thu, 30 Mar 2023 18:29:30 GMT

Hi Debbie I checked the old router and the speed is same as the new one now says 32mbps to my router and 31.88mbs through my wired connection instead of my guaranteed speed should be 37mbps it was 42mbps on Tuesday to my router so really is slower than it was

Re: My new router

Debbie-TalkTalk — Fri, 31 Mar 2023 05:49:40 GMT

Hi Sally

There are still re connections showing on the line. The speed will be dropping because the connection is unstable.

Would you like me to arrange an Openreach engineer visit?

Re: My new router

Sallyuk65 — Fri, 31 Mar 2023 06:56:06 GMT

re connection might be when I change over the router the new router is back in and still only 31.50 Mbps to my wired connection and i can not do a self check to the line as it says there still working on it we have rain and high winds here so not sure if that as anything to do with it

Re: My new router

Debbie-TalkTalk — Fri, 31 Mar 2023 07:06:47 GMT

Hi Sally

If the connection drops in wet or windy weather then there may be an exposed cable/joint and Openreach would need to repair this.

Would you prefer to monitor the connection/speed over the weekend first before proceeding to an engineer visit?