topic Re: FIBRE SPEEDS HAVE DROPPED BELOW GUARANTEED in Fibre

FIBRE SPEEDS HAVE DROPPED BELOW GUARANTEED

DEGSY541 — Thu, 06 Apr 2023 10:27:20 GMT

Hi-today my speeds for fibre are very slow-below talk talk guaranteed-just tested now down is 23/up is 7-have switched router off for 30 minutes-to no avail.No noise on telephone line,and router is plugged directly into my master socket.Is it possible line needs a re-sync?

Re: FIBRE SPEEDS HAVE DROPPED BELOW GUARANTEED

Chris-TalkTalk — Thu, 06 Apr 2023 12:00:59 GMT

Hi DEGSY541,

Line test is passing and sync speed is 46.4Mbps, are your throughput speeds still low?

Chris

Re: FIBRE SPEEDS HAVE DROPPED BELOW GUARANTEED

DEGSY541 — Thu, 06 Apr 2023 13:13:40 GMT

Hi Chris,I measured speeds at my.desktop pc.hardwired ethernet cable to to router.The wireless speeds are at lot lower than they have been,download is in 20s.upload about 6.All used to be in 40s for download,wireless and hardwired.If you got stated speeds at my router,do you think router output is faulty?

Re: FIBRE SPEEDS HAVE DROPPED BELOW GUARANTEED

Chris-TalkTalk — Thu, 06 Apr 2023 13:21:15 GMT

Could you try switching the router off for 30 minutes again please, I can't really see any reason why throughput speeds are so low compared to sync speed

Chris

Re: FIBRE SPEEDS HAVE DROPPED BELOW GUARANTEED

DEGSY541 — Thu, 06 Apr 2023 13:26:45 GMT

Hi Chris,

Will try tomorrow,as away from home now,will let you know, speeds after switching off again for half an hour.

Re: FIBRE SPEEDS HAVE DROPPED BELOW GUARANTEED

Chris-TalkTalk — Thu, 06 Apr 2023 14:33:34 GMT

OK thanks, have a great weekend 🙂

Chris

Re: FIBRE SPEEDS HAVE DROPPED BELOW GUARANTEED

DEGSY541 — Fri, 07 Apr 2023 09:44:29 GMT

Hi Chris,

re-tested today,switched router off agaoin for 30 minutes--all ok now--Down--43.68 mbps.Up-10.16 m.b.p.s.

thanks.

Re: FIBRE SPEEDS HAVE DROPPED BELOW GUARANTEED

Debbie-TalkTalk — Mon, 10 Apr 2023 07:05:25 GMT

Hi DEGSY541

Sorry for the delay.

How's the connection/speed been since your last post?

Re: FIBRE SPEEDS HAVE DROPPED BELOW GUARANTEED

DEGSY541 — Mon, 10 Apr 2023 07:18:03 GMT

hi Debbie,

thanks for getting back to me-all sppeds ok. now-back to normal--

Down--43.68 mbps.Up-10.16 m.b.p.s.

thanks.

Re: FIBRE SPEEDS HAVE DROPPED BELOW GUARANTEED

Debbie-TalkTalk — Mon, 10 Apr 2023 07:25:44 GMT

Hi DEGSY541

That's great news, thanks for letting us know 🙂

Debbie

Re: FIBRE SPEEDS HAVE DROPPED BELOW GUARANTEED

DEGSY541 — Fri, 27 Oct 2023 08:57:39 GMT

Hi Debbie,

I have your 5364 modem router.How do I connect it to Eero 6?Do I have to change any modem settings,as it won't connect to internet?

thanks.

Re: FIBRE SPEEDS HAVE DROPPED BELOW GUARANTEED

Anonymous — Fri, 27 Oct 2023 09:01:48 GMT

Good morning,

As far as I'm aware it's not possible to connect a different router to the eero. Are you experiencing slow speeds?

Thanks

Michelle

Re: FIBRE SPEEDS HAVE DROPPED BELOW GUARANTEED

DEGSY541 — Fri, 27 Oct 2023 12:04:19 GMT

Hi Michelle,

The 5364 modem router is the one supplied by talk talk.I believe you supply this with eero for some of your fibre plans,so it should work,are are the latest 5364 modem routers you supply with eero have adjusted settings?

Re: FIBRE SPEEDS HAVE DROPPED BELOW GUARANTEED

Anonymous — Fri, 27 Oct 2023 12:14:00 GMT

Hello,

We have eero's and wifi hub routers but we wouldn't provide both together as it would be one or the other connected. If the eero range needs to be extended then we would advise adding additional eeros to the current eero set up.

Thanks

Michelle

Re: FIBRE SPEEDS HAVE DROPPED BELOW GUARANTEED

DEGSY541 — Fri, 27 Oct 2023 13:10:02 GMT

Hi Michell,

So my eero should work with your 5364 modem router?If so what is the correct set up as I have tried and it will not give me an internet connection?

thanks,

Re: FIBRE SPEEDS HAVE DROPPED BELOW GUARANTEED

Debbie-TalkTalk — Fri, 27 Oct 2023 13:11:52 GMT

Hi DEGSY541

No, the eero wont work with the Sagemcom hub, you would need to get an additional eero if you wanted to extend the wireless range.

Thanks