topic Re: Previous speed and drop out problem has returned after 5 months in Fibre

Previous speed and drop out problem has returned after 5 months

Dodge08 — Wed, 12 Apr 2023 13:20:34 GMT

5 months ago in November, I had a problem with slow download speed and dropping out . Openreach engineer renewed an underground cable that was faulty and all was ok after that . Now I am getting the same problem , the internet drops out 4 or 5 times a day on average and the speed has now dropped from 39Mbps in November down to 29mbps today . This has started in about the last 3 weeks. Any help would be appreciated please.

Re: Previous speed and drop out problem has returned after 5 months

Skynet_TX — Wed, 12 Apr 2023 17:39:18 GMT

Hi @Dodge08,

It would be worth going to the Service Centre to ‘run a connection test’ on your line, this will indicate if there is currently a fault affecting your service. You can also access this from the ‘My Account’ site.

Also, if you have a landline phone can you check to see if that is working normally (i.e. you have a clear dial tone and no noise on the line).

The TalkTalk Support Team on this community will be able to help, they will hopefully be able to respond to this post tomorrow.

Re: Previous speed and drop out problem has returned after 5 months

Karl-TalkTalk — Thu, 13 Apr 2023 09:44:23 GMT

can you power off the router for 30 minutes to start a new session, then retest.

Thanks

Karl.

Re: Previous speed and drop out problem has returned after 5 months

Dodge08 — Thu, 13 Apr 2023 10:06:46 GMT

Hi Karl

yes I will do that now and get back to you with the result. Thanks

Re: Previous speed and drop out problem has returned after 5 months

Karl-TalkTalk — Thu, 13 Apr 2023 10:17:31 GMT

No Problem 🙂

Karl

Re: Previous speed and drop out problem has returned after 5 months

Dodge08 — Thu, 13 Apr 2023 11:22:21 GMT

Hi,

Router powered off for 30 mins . Sync speed now showing 36Mbps as opposed to 29 earlier this morning. Speed test showing 34 Mbps so that’s an improvement . I suppose it’s best to monitor this over the next few days and hope it stays stable and that it doesn’t drop out anymore. I will keep you informed

Re: Previous speed and drop out problem has returned after 5 months

Karl-TalkTalk — Thu, 13 Apr 2023 11:30:45 GMT

No Problem 🙂

Karl