topic Re: Can't select Fibre 900 when moving house in Fibre

Can't select Fibre 900 when moving house

superbcar — Thu, 06 Apr 2023 18:45:55 GMT

When I go through the moving house form online I can only select an upgrade to Fibre 65, even though I know Full Fibre 900 is available there.

Do I need to make a new order for Fibre 900? By calling TalkTalk.

Re: Can't select Fibre 900 when moving house

AllyM — Fri, 07 Apr 2023 08:58:18 GMT

@superbcar ,

I would suggest you call and ask for the home move team, and discuss your options with them. I'm not sure what the opening hours are over this weekend though.

Re: Can't select Fibre 900 when moving house

superbcar — Tue, 11 Apr 2023 08:40:21 GMT

I called and got sent between 3 people, and then forwarded somewhere where I waited 40 minutes on the line, while being number 2 in the queue, no one answered.

It's been a good run with TalkTalk but this is just too much, my contract is already up and I'm just going to cancel and go somewhere else.

Re: Can't select Fibre 900 when moving house

Arne-TalkTalk — Fri, 14 Apr 2023 11:55:07 GMT

Hi superbcar

Sorry that you have decided to leave us.

Apologies that we cant offer the full fibre package at this time. Full fibre is being pushed by all providers so it will become available through us sooner rather than later.

Regards

Re: Can't select Fibre 900 when moving house

ferguson — Fri, 14 Apr 2023 12:38:12 GMT

@superbcar There is an interesting piece published recently on ISPreview which you along with I suspect many others may find informative, while at the same time frustrating:

https://www.ispreview.co.uk/index.php/2023/04/when-youre-covered-but-not-covered-by-full-fibre-broadband.html