topic Re: old router return in Fibre

old router return

guitarman3 — Mon, 17 Apr 2023 17:27:01 GMT

why is there a possibility i will be charged £50 for not returning my old router? i can dispose of the router myself by taking it to my local recycling centre. they have a section for such items.

Re: old router return

ferguson — Mon, 17 Apr 2023 17:29:05 GMT

Have you been asked to return it by TalkTalk?

Re: old router return

guitarman3 — Mon, 17 Apr 2023 17:34:10 GMT

hi ferguson. i received a returns bag with my new router and a letter asking me to return the old one. the letter stating i may be charged £50 if i don't.

Re: old router return

ferguson — Mon, 17 Apr 2023 17:41:16 GMT

Well just pop it in the bag and return it then?

Re: old router return

Gliwmaeden2 — Mon, 17 Apr 2023 20:47:14 GMT

@guitarman3, Talktalk does give you the recycling option, as detailed here:

https://community.talktalk.co.uk/t5/Articles/Returning-your-TalkTalk-equipment/ta-p/2348381

But I would make sure that you have received acknowledgement from Arne on here - he'll put a note on your file, so it can't be disputed later on.

Re: old router return

Anonymous — Tue, 18 Apr 2023 05:32:51 GMT

Morning,

Yes, please can the original router be returned using the router returns bag provided.

Thanks