topic Re: Cancel Enginner Visit in Fibre

Cancel Enginner Visit

Lekos — Tue, 18 Apr 2023 12:32:17 GMT

Hi there.

I didn't had any internet connection for about an hour, so I contacted support via live chat. After running tests we had to book for the engineer to come and check.

After a while internet finally came back. Can I cancel enginner visit? Because if not I will be charged... The visit is booked for tomorrow 19th of April between 8 am and 1 pm.

Thank you

Re: Cancel Enginner Visit

Karl-TalkTalk — Tue, 18 Apr 2023 12:36:30 GMT

So that I can locate your account on our system and pick this issue up for you, please can you add your Account number or Home phone number to your 'Community Profile'.

If you are a Full Fibre customer, please add your FTTP reference or FTTP order Number to your profile.

If you have difficulty providing the above information, please add the Account Holders name, House number and postcode to the Private Notes section that is located at the bottom of your 'Community Profile'

Thanks

Karl.

Re: Cancel Enginner Visit

Lekos — Tue, 18 Apr 2023 12:55:26 GMT

Sorry didn't knew it posted twice.

I've updated the profile.

I'm aware that I can only cancel before 12 of the day before but the appointment was booked after 11am and the internet came back at 1pm

Re: Cancel Enginner Visit

Karl-TalkTalk — Tue, 18 Apr 2023 13:01:53 GMT

If you visit the following page :

Guide to Full Fibre and FTTP | TalkTalk

Scroll down and click the 'Chat Now' button, this will connect with our Future Fibre Teams, they can take some details and cancel the engineer for you.

Thanks

Karl.

Re: Cancel Enginner Visit

Lekos — Tue, 18 Apr 2023 13:13:56 GMT

Sorry I dont have any chat now button

Edit: I changed browsers and it was there. Thank you

Re: Cancel Enginner Visit

Karl-TalkTalk — Tue, 18 Apr 2023 13:11:40 GMT

Disable any pop up blockers you have in the browser, this can prevent the chat button from showing.

Karl.