topic Re: Passed live date, no router, no contact from engineer and can’t register account in Fibre

Passed live date, no router, no contact from engineer and can’t register account

winstonedd — Wed, 19 Apr 2023 07:13:15 GMT

So I ordered my Fibre originally a month ago and chose the 18th (in line with BT account closure)

I chose a month to ensure that as a Keyworker who works from home there would be enough time for setting up and delivery etc

I have my order acknowledgment but nothing since. I have rang up a few times explaining that I still can’t create my account which means I’m unable to track progress of engineer and router.

I am now without internet and having to drive a mile away to be able to make calls and write emails.

I need this sorted ASAP as I’m unable to do my job and this puts an increased risk to my vulnerable clients also.

Re: Passed live date, no router, no contact from engineer and can’t register account

Arne-TalkTalk — Wed, 19 Apr 2023 08:48:53 GMT

Hi winstonedd

The order is still showing as progressing, You will need to speak to our future fibre team to resolve this.

Sorry for any inconvenience

Re: Passed live date, no router, no contact from engineer and can’t register account

winstonedd — Wed, 19 Apr 2023 13:04:26 GMT

Due to my order being mucked about and having to wait a few weeks to solve I have cancelled my package and spoke to BT who will activate my line from tomorrow (using PPPOE until equipment arrives)

Re: Passed live date, no router, no contact from engineer and can’t register account

Arne-TalkTalk — Thu, 20 Apr 2023 06:33:47 GMT

Sorry that you decided to leave.