topic Re: Loss of wi Fi signal in Fibre

Loss of wi Fi signal

SydneyB — Fri, 21 Apr 2023 10:18:45 GMT

My phone will often not connect to various sites, the only way to cure the problem is to turn off and on again the phone wifi connection, it will then connect straight away, however, it does not last long and the procedure needs repeating. Any ideas please.

I have a Sagemcom FAST 5364 router with Fibre 65.

Re: Loss of wi Fi signal

Chris-TalkTalk — Fri, 21 Apr 2023 10:22:51 GMT

Hi Sydney,

Do you have the same issue with other devices or just the one mobile?

Chris

Re: Loss of wi Fi signal

SydneyB — Fri, 21 Apr 2023 10:31:48 GMT

Hello Chris

It happens with 3 devices and it does not happen on other networks.

Re: Loss of wi Fi signal

Chris-TalkTalk — Fri, 21 Apr 2023 10:35:56 GMT

OK thanks. Is the router situated close to other wireless or electrical devices that could be causing interference?

Chris

Re: Loss of wi Fi signal

SydneyB — Fri, 21 Apr 2023 10:50:24 GMT

No, the router has been in the same place for a long time and this problem is recent.

Re: Loss of wi Fi signal

Chris-TalkTalk — Fri, 21 Apr 2023 10:57:50 GMT

OK, could you reset the router to factory default settings, and monitor to see if the problem continues - Restore your router to factory settings - TalkTalk Help & Support

Chris

Re: Loss of wi Fi signal

SydneyB — Mon, 24 Apr 2023 12:07:10 GMT

Hi Chris,

It looks like the factory reset has worked, I have not had the problem for the last 3 days, thanks for your help.

On another matter, is there an easy way to go back and look at my old posts.

Thanks Alwyn

Re: Loss of wi Fi signal

Karl-TalkTalk — Mon, 24 Apr 2023 12:10:19 GMT

Glad the reset has helped.

You can look at your recent community activity by looking under your profile (Picture top right) and scrolling down to view your activity.

Karl.

Re: Loss of wi Fi signal

AllyM — Tue, 25 Apr 2023 04:39:22 GMT

@SydneyB ,

What do you mean by your "old" posts?

According to the publicly viewable information from your profile, it looks like you only joined the forum 4 days ago and have only posted on this single thread.