topic Re: Welcome email ? in Fibre

Welcome email ?

Manso7860 — Tue, 18 Apr 2023 20:52:08 GMT

Hello All

How long after new order for full fibre should you receive welcome email?

I signed up today in the afternoon.

Re: Welcome email ?

Arne-TalkTalk — Wed, 19 Apr 2023 09:25:06 GMT

Hi Manso7860.

You should receive it once the order is accepted.

Can take up to 24 hours, If you still haven't received anything I would advise contacting our Full fibre team again

Regards

Re: Welcome email ?

Manso7860 — Sat, 22 Apr 2023 21:26:44 GMT

Had to make another order, other order got cancelled due to carrying line over which I not accept and I didn't want landline anyway and didn't select to keep line. Made another order via phone and got contract email. No welcome pack as yet. Got text message TalkTalk Update: Thank you for your recent Future Fibre Order. Our records show that you already have an order for Full Fibre at your property. If this order is correct, and you require an additional service to the property, please reply to this message as soon as possible. We're here to help Mon to Sat 8am - 8pm.

Re: Welcome email ?

Manso7860 — Sun, 23 Apr 2023 07:18:25 GMT

I spoken to them so many times and im not getting anywhere, they always ask security questions which I haven't set up and they say you have failed the questions we can't check or discuss the account 😔

Re: Welcome email ?

Gliwmaeden2 — Sun, 23 Apr 2023 07:23:23 GMT

@Manso7860, staff are not on here at weekends. Look out for their response during the week (Monday to Friday).

Re: Welcome email ?

Arne-TalkTalk — Mon, 24 Apr 2023 13:26:58 GMT

Did you get an order reference? can you add it to your community profile and I can have a look.

Re: Welcome email ?

Manso7860 — Mon, 24 Apr 2023 13:30:32 GMT

Yes I did I will add it now

Re: Welcome email ?

Arne-TalkTalk — Thu, 27 Apr 2023 10:27:51 GMT

Hi Manso7860

I cant find anything with that reference, I would suggest contacting us on 03451720088 and asking to speak to our full fibre team.

Sorry for any inconvenience caused

Re: Welcome email ?

Manso7860 — Fri, 28 Apr 2023 15:02:37 GMT

I want to cancel my order, so can any on the talk talk staff please cancel my order. This is my notice to cancel.

Re: Welcome email ?

Gliwmaeden2 — Fri, 28 Apr 2023 16:13:42 GMT

You will need to contact Talktalk directly on the number Arne gave you, @Manso7860.

Staff on the forum can't authorise cancellations.

So Talktalk won't take your post above as your notice to cancel the order.

Take a look at the Ts&Cs in the link at the foot of the page.

Re: Welcome email ?

Arne-TalkTalk — Wed, 03 May 2023 09:30:50 GMT

Manso7860, did you manage to cancel over the phone?