topic eero 6 pro e poor wifi speeds in Fibre

eero 6 pro e poor wifi speeds

essexjones247 — Thu, 27 Apr 2023 20:41:46 GMT

Hi all, just got fibre 500 with eero 6 pro. In addition i bought an eero 6 pro e from Amazon to act as a WiFi mesh extender. I’ve got this wired to an ether power line adapter, however the WiFi speed over the pro e is poor about 35mbps compared to 500mbps when connected to the pro, why would this be, any ideas as I’d have expected the same 500mbps???

Re: eero 6 pro e poor wifi speeds

Debbie-TalkTalk — Fri, 28 Apr 2023 06:26:48 GMT

Hi essexjones247

Could you try and test the speed again without the powerline adapter?

Re: eero 6 pro e poor wifi speeds

essexjones247 — Fri, 28 Apr 2023 09:11:43 GMT

Hi, I disconnected the Ethernet from the powerline adapter, light went red on eero, waited a few minutes until white then checked speed, got 250Mbps, I don’t understand, how is the Ethernet / power line restricting WiFi speeds?

Re: eero 6 pro e poor wifi speeds

Debbie-TalkTalk — Mon, 01 May 2023 07:37:57 GMT

Hi essexjones247

Please can you try powering down the router/eero for a full 30 minutes and then running another speed test?

Re: eero 6 pro e poor wifi speeds

essexjones247 — Mon, 01 May 2023 08:28:27 GMT

hi, just to clarify this is not the main eero 6 pro router supplied by talktalk which is directly connected to the internet the query is relating to an additional eero 6 pro e I purchased to act as an extension to the mesh network. Does disconnecting for 30mins still apply?

Re: eero 6 pro e poor wifi speeds

Debbie-TalkTalk — Mon, 01 May 2023 08:31:36 GMT

Hi essexjones247

Thanks for your reply. It would be worth trying the 30 minute power down.

Re: eero 6 pro e poor wifi speeds

essexjones247 — Mon, 01 May 2023 10:10:43 GMT

Hi, I’ve disconnected for 30 mins, restarted and WiFi speeds on second eero pro 6e is still only 250Mbs, should I get the same speeds as the main router pro 6 ?

Re: eero 6 pro e poor wifi speeds

Chris-TalkTalk — Tue, 02 May 2023 06:50:39 GMT

Hi essexjones247,

Yes your speeds should be the same. What device are you running the speed test on? Is it capable of speeds higher than 250Mbps?

Chris

Re: eero 6 pro e poor wifi speeds

essexjones247 — Tue, 02 May 2023 07:00:49 GMT

Hi, I’m running the speed test on an iPhone, the same device I measure the eero pro 6 supplied by TalkTalk on where I get 500mbs. The eero pro 6 e is a more advanced version of the pro6 which I got from Amazon and was led to believe it is compatible with the one supplied by you as are all eero products but what is wrong?

Re: eero 6 pro e poor wifi speeds

Chris-TalkTalk — Tue, 02 May 2023 08:36:20 GMT

OK thanks. Are you able to run the same tests on a different device, it would be useful to see if you get the same results

Chris

Re: eero 6 pro e poor wifi speeds

essexjones247 — Tue, 02 May 2023 09:24:13 GMT

Hi, I’ve tried it two other devices (iPad and laptop) both same results not 500mbps. Any ideas?

The eero pro6e was £186 from Amazon, clearly as a WiFi extender at the moment it is a very expensive failure.

Re: eero 6 pro e poor wifi speeds

Chris-TalkTalk — Tue, 02 May 2023 09:39:01 GMT

Could you try switching off all devices that connect to the leaf eero except the one that you're running the speed test on and try another speed test please

Thanks
Chris

Re: eero 6 pro e poor wifi speeds

essexjones247 — Tue, 02 May 2023 10:09:01 GMT

Hi, I paused other devices connected to the pro 6e device, restarted it and ran the test again, see Speedtest results. Could it be neighbouring WiFi interference?

Re: eero 6 pro e poor wifi speeds

Chris-TalkTalk — Tue, 02 May 2023 10:50:04 GMT

Thanks for trying that. It's possible that it could be wifi interference. Are you able to temporarily relocate that leaf eero closer to the gateway eero, and retest?

Chris

Re: eero 6 pro e poor wifi speeds

essexjones247 — Tue, 02 May 2023 11:10:21 GMT

Hi, I could move so it is right next to it but being mesh devices how do I connect between them or select them individually?

Re: eero 6 pro e poor wifi speeds

Chris-TalkTalk — Tue, 02 May 2023 11:35:45 GMT

Could you just move it closer and possibly to a different room so that a device close to the leaf eero will connect to it rather than the gateway. This would help eliminate interference at the current leaf eero's location. Hope that makes sense

Chris

Re: eero 6 pro e poor wifi speeds

essexjones247 — Tue, 02 May 2023 12:14:11 GMT

Right, I’ve moved approx 10 feet away from main pro 6 router on same floor and now getting speeds of 320mbps, surely it should be as fast as the gateway router ie 500mbps???

Re: eero 6 pro e poor wifi speeds

Chris-TalkTalk — Tue, 02 May 2023 12:17:54 GMT

Yes it should be as fast but the fact that the speed is fluctuating when you move it does seem to point to wifi interference. Are you experiencing any performance issues on devices connected to the leaf eero (such as streaming issues, pixelation etc)?

Chris

Re: eero 6 pro e poor wifi speeds

essexjones247 — Tue, 02 May 2023 12:22:57 GMT

No issues like you’re asking about, are there any settings related to WiFi you can change? Could you please send me an eero device to test to rule out whether it is an issue with the fact I obtained it from Amazon directly?

Re: eero 6 pro e poor wifi speeds

Chris-TalkTalk — Tue, 02 May 2023 12:28:21 GMT

There should be no issue with buying it directly from Amazon but you could try speaking to their support, they may be able to offer some advice

Chris