topic New fibre in Fibre

New fibre

angiesteer1 — Thu, 04 May 2023 09:28:21 GMT

Hi, an engineer installed my new fibre internet yesterday, after 8 calls explaining that there is a loose wire in my box (the one fixed to the wall) and an engineer needs to come back out to fix the issue I’m still no further forward, the advisors keep cutting my calls. what do I do now?

Re: New fibre

KeithFrench — Thu, 04 May 2023 10:05:46 GMT

Hi @angiesteer1

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first. Please try to avoid posting on here until TalkTalk has responded to you, otherwise, this will just put you further down the queue.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Re: New fibre

Debbie-TalkTalk — Thu, 04 May 2023 10:13:37 GMT

Hi angiesteer1

I'm sorry to hear this.

Please can you update your Community Profile to include your name, TalkTalk landline number and FTTP order number.

Thanks

Debbie