topic Re: Connection is absolute garbage in Fibre

Connection is absolute garbage

Davidddd34 — Sun, 07 May 2023 21:59:14 GMT

I am on a Fibre 65 package, every evening for the past week the connection has been dropping constantly. It's absolutely fine during the day but after about 9pm it's constantly losing connection and the light on the router flashes orange for a few minutes and comes back on solid white, it then works for 5-10 minutes before losing connection again.

We have a Sky glass TV, so can't watch it when this happens, last night it took nearly two hours to watch to watch a 50 minute program.

It's absolutely ridiculous, if not resolved soon I'm getting a new provider and Talktalk can do one.

Re: Connection is absolute garbage

ferguson — Mon, 08 May 2023 00:40:16 GMT

If you would like the support team to look into this for you make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond. Bear in mind that it may take a day or two because of the Bank Holiday weekend.

Re: Connection is absolute garbage

Debbie-TalkTalk — Mon, 08 May 2023 09:09:16 GMT

Hi Davidddd34

I'm really sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie

Re: Connection is absolute garbage

Anonymous — Thu, 11 May 2023 07:07:25 GMT

Morning,

Do you still need assistance with this?

Thanks