topic Re: Renew Fibre 65 - 18- or 24-month plan – Clarification in Fibre

Renew Fibre 65 - 18- or 24-month plan – Clarification

Lucie5 — Wed, 10 May 2023 20:32:43 GMT

Hi Talktalk,
I have been with Talktalk for 2-3 years. My latest 18-month contract is Fibre 65 & will end on 19 May 23. I have been offered the same plan for 24 months. I would like to have the same plan for 18 months.

Not sure why I was offered Fibre 65 plan for 24 months as 18 months is also available for my address (when browsing with Microsoft Edge.)...the strange is that when I browse with Google Chrome, Fibre 65 plan is available for 24 months..How come?...Please can you provide me with 18 months contract for Fibre 65.

Thank you so much for your understanding.

Re: Renew Fibre 65 - 18- or 24-month plan – Clarification

Gliwmaeden2 — Wed, 10 May 2023 20:42:42 GMT

@Lucie5, staff on the forum cannot fix up your new contract for you.

Clicking on the Offers & Upgrades or your renewal link will automatically include TV and so you are best phoning or using Chat to make a bespoke plan.

Prices are usually better done this way.

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Talktalk will have its own reasons for offering 24 month rather than 18 month contracts - 18 months used to be more usual.

Re: Renew Fibre 65 - 18- or 24-month plan – Clarification

Lucie5 — Wed, 10 May 2023 21:02:59 GMT

Hi Gliwmaeden2,

Thank you for providing me with all links. I will contact Talktalk tomorrow.

Kindest Regards

Lucie