topic Re: Router will not come back on after power cut. in Fibre

Router will not come back on after power cut.

jimbly — Thu, 11 May 2023 09:14:26 GMT

Hello, we have just had a power cut and the router will not come back on. I have tried on/off and reconnecting cables, but it will not come back on.

Cheers.

Jimbly

Re: Router will not come back on after power cut.

Debbie-TalkTalk — Thu, 11 May 2023 09:21:38 GMT

Hi jimbly

I'm sorry to hear this.

I can send you a replacement router and a returns bag for your current one, would you like me to arrange this?

Re: Router will not come back on after power cut.

jimbly — Thu, 11 May 2023 09:44:17 GMT

Hello Debbie, yes please, thank you.

Cheers.

Jimbly

Re: Router will not come back on after power cut.

Debbie-TalkTalk — Thu, 11 May 2023 09:49:42 GMT

Hi jimbly

No problem 🙂

The router is on its way, please allow 24-48hrs for this to arrive.

Please let us know how you get on.

Thanks

Debbie

Re: Router will not come back on after power cut.

jimbly — Thu, 11 May 2023 09:52:14 GMT

Hello Debbie, thank you very much for your help. I'll let you know when I'm connected back up.

Cheers.

Jimbly

Re: Router will not come back on after power cut.

Debbie-TalkTalk — Thu, 11 May 2023 09:56:45 GMT

Hi jimbly

Thank you 🙂

Debbie

Re: Router will not come back on after power cut.

Debbie-TalkTalk — Tue, 16 May 2023 10:14:24 GMT

Hi jimbly

How are you getting on, have you received the replacement router?

Thanks

Re: Router will not come back on after power cut.

Anonymous — Fri, 19 May 2023 07:14:55 GMT

Morning,

Just checking back in to see if everything is now ok.

Thanks

Re: Router will not come back on after power cut.

jimbly — Sun, 21 May 2023 07:21:40 GMT

Hello Michelle, sorry for not replying sooner. I got got the new router, thanks. All working fine.

Jimbly.

Re: Router will not come back on after power cut.

Debbie-TalkTalk — Mon, 22 May 2023 05:38:36 GMT

Hi jimbly

That's great news, thanks for letting us know 🙂

Debbie