topic Re: Broadband is down in Fibre

Broadband is down

opensmart — Sat, 13 May 2023 10:23:26 GMT

My broadband is down due to a fibre optic problem, and I am waiting for Openreach to come and fix it. But I need to connect my router to my mobile network because I have medical issues and I need internet for monitoring some healthy data every 2-3 hours. Any idea how that can be done?
I appreciate your time for helping me today.

I wish you a wonderful day ahead!

Warmest regards,

Michael

Re: Broadband is down

KeithFrench — Sat, 13 May 2023 13:49:04 GMT

The only connection on the internet side of the router is via your fibre. It might be possible though to tether this medical equipment (if WiFi connected) to your mobile.

Re: Broadband is down

opensmart — Sat, 13 May 2023 14:13:08 GMT

Thank you, Keith French, for your time. My problem is more complicated. This is why I need the router to be online. Cable and wifi need to be connected. But anyway, the engineers and the support team of TalkTalk have solved the issue in less than 24 hours. If someone has the same problems, I suggest having a second line in-house from other sources, like a 5G wifi connection. That is my next step. 🙏 Keith French and TalkTalk support team and Openreach engineers.

Re: Broadband is down

KeithFrench — Sat, 13 May 2023 14:20:01 GMT

In a commercial environment, if the customer is prepared to pay for it, they can have all sorts of backup options that will kick in automatically.

In the residential market, if using the ISP's standard router, just like whichever TalkTalk one you have, the options are much more limited. The TT WiFi Hubs can only be connected to the internet via a broadband phone line or broadband full fibre via the red EWan port on the back. If this is not suitable, you might be able to get a third-party router that offers more flexibility in this area.

Re: Broadband is down

Anonymous — Mon, 15 May 2023 05:58:35 GMT

Morning,

I'm sorry for the delay. How are you getting on, are you still in contact with our faults team or do you need assistance with this?

Thanks

Re: Broadband is down

opensmart — Mon, 15 May 2023 11:51:39 GMT

Hi Michelle,

The problem remains, and the internet line is going ON and OFF.

And my issue with my medical data is getting worse. If you can help me more, I appreciate it.

I wish you a wonderful day ahead!

Re: Broadband is down

Anonymous — Mon, 15 May 2023 11:58:08 GMT

Hello,

I'm sorry to hear that. I can see that there is currently an outage so I've asked the team now if they can provide an update. I will post back as soon as I receive an update.

Thanks

Re: Broadband is down

Anonymous — Mon, 15 May 2023 12:24:11 GMT

Hello,

The team have advised that Openreach are still working to resolve this and have provided an estimated completion date of 19/05. We'll continue to monitor for updates on this.

Thanks

Re: Broadband is down

Anonymous — Fri, 19 May 2023 07:38:43 GMT

Morning,

The incident/outage now appears to be closed. Is your connection now ok?

Thanks