topic Re: Internet down. in Fibre

Internet down.

op2097 — Mon, 15 May 2023 17:57:14 GMT

Hi,

Our fibre randomly went off yesterday and hasn't returned.

Reset router etc etc.

Previously the fault has been at the cabinet.

Ran a test on the talktalk website and it says there is a fault.

Says to contact talk talk but clicking on the link leads to a dead page.

I'm away all week and the account is in my name but my wife/kids are at home. Wife needs internet for work and calls as we use it for WiFi calling.

Can someone from talk talk please confirm it is being looked at?

Thanks.

Re: Internet down.

ferguson — Mon, 15 May 2023 18:31:25 GMT

This has been flagged up to the support team here, they will respond as soon as they can when they are back online tomorrow.

Re: Internet down.

Anonymous — Tue, 16 May 2023 08:03:04 GMT

Morning,

I'm sorry to hear this. The line test has detected a potential fault towards the property. Can I just confirm, is the voice service ok? Does the main socket have a test socket please?

Thanks

Re: Internet down.

op2097 — Tue, 16 May 2023 12:10:19 GMT

Hi Michelle,

Yeah phone works.

Test socket makes no difference to internet.

Thanks

Re: Internet down.

Anonymous — Tue, 16 May 2023 12:13:38 GMT

Hi,

Thanks for confirming. Have you also tested with a different router to rule this out as the next step will be to arrange an engineer visit to the property?

Thanks

Re: Internet down.

op2097 — Wed, 17 May 2023 21:55:27 GMT

Hi, yes we have tried both the original talk talk router and Netgear nighthawk which we have used for a few years now. No difference.

Still no internet.

Previously the problem has always been at the cabinet down the road.

Re: Internet down.

Karl-TalkTalk — Thu, 18 May 2023 05:24:20 GMT

I've sent you a PM to confirm some info to allow us to progress to an engineer.

Thanks

Karl.

Re: Internet down.

op2097 — Thu, 18 May 2023 14:35:38 GMT

Hi,

No need for an engineer.

I've gotten home from being away and my friend who works for sky has fitted a newer faceplate and gave me a new ADSL cable.

Internet is working again.

Can't fathom why things that have no moving parts just stop working for no reason......

Anyway. It's working. Thanks

Re: Internet down.

Debbie-TalkTalk — Fri, 19 May 2023 06:21:33 GMT

Hi op2097

I'm glad to hear that this is now working 🙂

If you do experience any further issues then please let us know.

Thanks

Debbie