topic 4 weeks with TalkTalk full fibre - 2 separate faults in Fibre

4 weeks with TalkTalk full fibre - 2 separate faults

DHA_UK — Thu, 18 May 2023 19:53:58 GMT

Full fibre installed on 19th April.

First fault on 4th May lasted 2 days (speed was 94 Mbps instead of 1gig)

Fault again tonight speed 94 Mbps again.

Will I get a fault every 2 weeks?

Re: 4 weeks with TalkTalk full fibre - 2 separate faults

Anonymous — Fri, 19 May 2023 06:29:09 GMT

Morning,

I'm sorry to hear this. Can I just confirm, what were the previous faults? Are the speeds also slow if you connect directly at the ONT?

Thanks

Re: 4 weeks with TalkTalk full fibre - 2 separate faults

DHA_UK — Fri, 19 May 2023 07:02:02 GMT

Hello

After a line test it said there was a fault on the line and an openreach engineer would be sent but not need to enter the property. I assume this happened as the fault was resolved.

The low speed both times has been via the wired connection to the eero router. Both download and upload speed is 94 Mbps. I have attached a photo showing the speed test on the eero app

Re: 4 weeks with TalkTalk full fibre - 2 separate faults

Anonymous — Fri, 19 May 2023 07:03:53 GMT

Morning,

Ok thanks for confirming. Would it be possible to run a speed test directly at the ONT so we can rule out slow speeds to the eero only please?

Thanks

Re: 4 weeks with TalkTalk full fibre - 2 separate faults

DHA_UK — Fri, 19 May 2023 07:06:27 GMT

How do i run a speed test at the ONT?

Thank you

Re: 4 weeks with TalkTalk full fibre - 2 separate faults

Debbie-TalkTalk — Fri, 19 May 2023 07:08:24 GMT

Hi DHA_UK

You connect with a wired device (ethernet) connected to the ONT directly.

Re: 4 weeks with TalkTalk full fibre - 2 separate faults

DHA_UK — Fri, 19 May 2023 07:09:34 GMT

Ok will try that shortly

Re: 4 weeks with TalkTalk full fibre - 2 separate faults

Debbie-TalkTalk — Fri, 19 May 2023 07:11:02 GMT

Hi DHA_UK

Thank you.

Debbie

Re: 4 weeks with TalkTalk full fibre - 2 separate faults

DHA_UK — Fri, 19 May 2023 07:28:40 GMT

When I connect my computer to the ONT I get 941Mbps download and 111 upload, which is the normal maximum speeds I expect from the fibre I have. Is it possible the Eero modem that TalkTalk supplied is causing these faults?

Re: 4 weeks with TalkTalk full fibre - 2 separate faults

Debbie-TalkTalk — Fri, 19 May 2023 07:31:09 GMT

Hi DHA_UK

Ok thanks for confirming. Please can you now power down the eero for a full 30 minutes and then run another speed test once the eero is switched back on?

Re: 4 weeks with TalkTalk full fibre - 2 separate faults

DHA_UK — Fri, 19 May 2023 07:33:41 GMT

I will do that

Re: 4 weeks with TalkTalk full fibre - 2 separate faults

Debbie-TalkTalk — Fri, 19 May 2023 07:35:59 GMT

Hi DHA_UK

Thank you, please let us know how you get on.

Debbie

Re: 4 weeks with TalkTalk full fibre - 2 separate faults

DHA_UK — Fri, 19 May 2023 08:11:48 GMT

Hi. This seems to have resolved the issue.

Re: 4 weeks with TalkTalk full fibre - 2 separate faults

Debbie-TalkTalk — Fri, 19 May 2023 08:18:27 GMT

HI DHA_UK

That's great news, thanks for letting us know 🙂

Debbie