topic Re: Dropping onternt in Fibre

Dropping onternt

TerriL — Fri, 19 May 2023 16:12:15 GMT

Hi, I have had Internet issues for over a month. I have had a BT engineer out and a talktalk engineer. Today the talktalk engineer came out and did some bits and my Internet then kept crashing for an hour constantly at 4pm. No person I call is helpful. I have been a customer for 12 years and I finally have come to the realisation that maybe I need to switch provider. All of mine and my kids mobile data has gone but noone from talktalk seems to want to help.

Re: Dropping onternt

Gliwmaeden2 — Fri, 19 May 2023 23:13:22 GMT

Staff will be back on Monday, @TerriL.

Your thread is in the queue for attention.

Re: Dropping onternt

Debbie-TalkTalk — Mon, 22 May 2023 05:40:36 GMT

Hi TerriL

I'm sorry for the delay.

The line test is clear and the line is showing in sync and connected.

Are you still experiencing this fault?

Re: Dropping onternt

Debbie-TalkTalk — Fri, 26 May 2023 12:07:18 GMT

Hi TerriL

Do you still need help with this?