topic Re: Finer internet down in Fibre

Finer internet down

Richardkee — Fri, 19 May 2023 17:41:26 GMT

Watching Netflix this morning and in the middle of a film it stopped playing checking the wall box power ok but red light for the internet connection, line tested by talk talk and a fault is found and logged. It then says check back in a few days if this message is not here then it is working. This is not the customer care I would expect from talk talk having been with them many years. No call or emails from them explaining anything or how long it will take to repair the fault, just left in the dark. Now the smart home is not so smart. Security system, cameras, tv, kid’s gaming equipment, household appliances, all rely on internet. Why no explanation to the customer what is going on

Re: Finer internet down

KeithFrench — Sat, 20 May 2023 10:14:14 GMT

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first. Please try to avoid posting on here until TalkTalk has responded to you, otherwise, this will just put you further down the queue.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Re: Finer internet down

Debbie-TalkTalk — Mon, 22 May 2023 06:28:56 GMT

Hi Richardkee

I'm sorry to hear this. Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie

Re: Finer internet down

PLEB50 — Mon, 22 May 2023 10:05:39 GMT

we are the same we upgraded to fibre 150 ,its been awful ,im thinking of going back to old package as its no better for more money

Re: Finer internet down

Gliwmaeden2 — Mon, 22 May 2023 10:17:53 GMT

@PLEB50, if you still have problems, please start your own thread.

Staff will only reply to the original poster on the topic so it doesn't help to complain on other people's threads.

You'll need to complete your community forum profile details too, for staff to identify your aaccount.Go via your avatar/name; settings.

Re: Finer internet down

Anonymous — Mon, 22 May 2023 10:18:52 GMT

Hello,

Please can you create your own topic and we'd be happy to take a look at this for you.

Thanks